Smart Live Gaming Casino - Still no payment after two weeks

onthenose United Kingdom
posted on July 16, 2016.

I made a withdrawal on the 2nd July for £178 and have yet to receive payment despite repeated emails and phone calls. My account is fully verified. I have been told via email and live chat that my account is under 'review' despite me never taking up any bonuses or offers. However when I have phoned them they said there was no such review or nothing wrong with my account. I'm really not sure why a casino operator cannot process such a small amount.

posted on July 21, 2016.

Dear Customer,

Thank you for your Query.

Can you please send an email to [email protected] They will be able to assist you further. If you have already done this, please allow 3 - 5 working days for them to respond to you.

Thanks for your patience.


Smart Live Gaming.

posted on July 25, 2016.

Dear @onthenose,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.