Slots of Vegas Casino - After a month there's still no sign from my money

RESOLVED
posted on February 5, 2015.

I made a withdrawal of 1000 dollars on Dec. 30th. It was approved about 2 weeks later for 812 dollars. It is now Feb.5th and I still have not received my money. It was supposed to be transferred to my bank and every time I contact the casino I get the run around. Can you find out what is taking so long?

AskGamblers
posted on February 9, 2015.

Dear @nancy9835,
Any update considering your complaint? Thank you.

posted on February 9, 2015.

No, I have not heard from them.

posted on February 10, 2015.

Hi nancy9835,

Good news, your payment was issued 2/5/15. Tracking details should be available this week and will be e-mailed to you. Please let me know if you require any further assistance.

All the best,

Tawni

posted on February 11, 2015.

Thank you, I will keep AskGamblers updated.

posted on February 12, 2015.

It has now bee a week(2/5/15 to 2/12/15) since my payment has been issued and I still don't have a tracking number. How long does it take to get paid from these people?

posted on February 13, 2015.

My casino manager called me yesterday. He is checking on my withdrawal and told me it is still within the time frame. How long does it take to get a tracking number?

posted on February 13, 2015.

Hi nancy9835,,

Your tracking details have been sent via e-mai. Please let me know if you have received them.

Thanks,

Tawni

posted on February 14, 2015.

No, I have not gotten any emails with a tracking number.

posted on February 17, 2015.

Hi Nancy,

An email was sent to you, Feb. 6th with the tracking details and according to FedEx, the check was delivered to your door, Feb. 11th.

I have forwarded a copy of your tracking to AskGamblers for verification (I did not want to publish it here publicly to protect your privacy) and we have re-sent this tracking info to your email.

All the best,

Tawni

posted on February 17, 2015.

I don't know where it was sent to, but I never received a check or an email. I haven't received the forwarded email yet either. What address did the check go to?

posted on February 17, 2015.

What email address do you have? I checked my inbox and my spam and I don't have any emails from slots of vegas other than bonus offers and I have saved all of them since Feb.1st. I requested an electronic transfer, why are you sending a check?

posted on February 18, 2015.

Hi Nancy9835,

There's a few bits to tackle on this, so let me go bit by bit:

As to the check vs. electronic transfer, when you accessed the cashier to make your withdrawal, you chose the check option. We do not have an "electronic transfer" option. Further, you've received a check previously from us and this went to your home address which is registered in your casino account. This is the very same address we've sent your current payment to.

Next, I have sent AskGamblers your tracking information along with the email address and mailing address we have on file for confir­mat­ion­/ve­rif­ication as it appears you are for whatever reason not receiving our emails. Once you receive this, I'd like to ask that you contact Sophie Evans via email ([email protected]) should there be any discrepancies or questions.

I'll continue to monitor this issue.

Tawni

posted on February 18, 2015.

I think some one must have given you the wrong information. I got an email with the tracking number yesterday and I received my check today.

I logged into my account and went to the withdrawal section and it clearly states that you can make a wire transfer.

I will let you know when/if the check clears my bank.

posted on February 20, 2015.

The check cleared the bank. This problem has been resolved.

AskGamblers
posted on February 21, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.