still have not received my money

UNRESOLVED
posted on December 31, 2012.

still have not received my money. I requested a withdrawal on December 3rd, they "approved" 500.00 on December 11th. It is now December 30th, and i still have not received my winnings. I also requested a withdrawal on December 24th. Tey approved 1500.00. Still have not received the first 500.00. I receive no response from finance when I email them. However, I do receive a response back from customer service saying i will receive it soon...lol...thats all i receive back from them. They say it is because of the holidays. whatever, I do not feel I will EVER get the money. I SHOULD have just played for fun...what a WASTE.