Staybet Casino - Keeps declining payment and putting my withdrawal back on my balance

RESOLVED
grinder020123 Netherlands
posted on November 28, 2016.

Hi,

I won 3700 euro's on Staybet casino over a month ago. After going through the slow verification process (they kept asking for additional documents) My account was finally verified and I made a withdrawal for 1000 euro's (the maximum allowed amount per week).

When I checked the site a couple of days later after not having received the withdrawal I saw that they had put the money back on my balance without informing me about it. So I asked their live support what was going on and he told me just submit it again and we will process it, so i did. Then after a couple of days I saw that they did the same thing with that withdrawal and just put the money back on my account without notifying me.

I then went to the live support again and he just told me the same thing. Just submit a withdrawal and we will process it. His exact words were "now all we can do is wait". Like it's a normal way of handling things and I just need to submit it over and over and maybe someday they'll feel like processing it. After that I actually thought that this would be the last time they would do this as I was obviously not satisfied with them (that was last Friday the 25th of November).

So today (Monday the 28th of November) I checked again and they had actually done it again. So I submitted the withdrawal again and started writing this complaint hoping they will see it and can give me a decent explanation what's going on because I can't just keep submitting over and over and being told the same story without ever receiving the funds.

So they have now for no reason cancelled the same withdrawal 3 times and I have just submitted it for the 4th time.



KJ

posted on November 29, 2016.

Hello,

The withdrawal have been successfully processed and sent.
You should find the balance in your Neteller account.

Best regards.

grinder020123 Netherlands
posted on November 29, 2016.

Yes I have received it.

Thank you for the quick response!

AskGamblers
posted on November 29, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.