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StarGames Casino - non payment - keep moving the dates


I decided to try out star games to have a flutter, I deposited £40 and luckily managed to get it up to £100 and cashed out. The first thing I found strange was they would not let me cash the full amount they would only let me have £97 there was a small processing fee then they paid £1.88 back into my gaming account, what's the point in that? They then asked for id which i sent straight away they took 5 days to get back to me that it was accepted. They then stated it would take 10 days to process my withdrawal. 12 days later I contacted them to find out where my money is, they took another 3 days to respond to that stating it would be in my account soon another 5 days past still nothing or any word at this point I am starting to get very angry as I had spent some of the money I had saved for my holiday as I was expecting them to run a professional operation and pay me in an acceptable time frame. I was getting no response to my emails at all now so I sent one stating that if I didn't get my money in the next couple of days I would have to go to the lga which issues their licence. I got a response to that email within an hour even though they had still not responded to the ones I had sent 6 days previously! It stated that they would not process my withdrawal till "after" the 8th September due to a charge-back risk I cashed out on the 7th June!! I have involved third parties in this matter which have also been stone walled by this company. Maybe I will finally get my money maybe I wont but I would urge you all to steer well clear of this company at best they have treated me like dirt.

Disputed Casino Star Games Casino
Amount £100

Discussion

User name

Dear @ironlung69,


The AskGamblers Complaints Team has been informed by the casino management that you received the payments in question. Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

User name

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.


 

User name loyalty-level-2

here is their email response:

> Dear user,

we neither can open external links, nor will answer complaints in any forum.

We fully understand your point of view. But please consider that Europe

Entertainment Limited reserves the right to take legal steps, proceedings included, in those countries, in which there were defamatory statements made. Furthermore Europe Entertainment Limited will call you in person to account for all financial losses, which arose by reason on your defamatory statements.

Kind regards

The Support Team

what a joke!

User name loyalty-level-2

still no response - this casino is a joke, spend your hard earnt money else, where you have been warned.

Star Games Casino Complaint Stats

Resolved 35 / 36
Avg. Amount $950
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

Star Games Casino Complaints

See all complaints for this casino
Refuses to pay out winnings, will not provide reason and explanation why
Dear, I'm writting you complaint against Stargames casino for blocking my account and refusing to payout winnings. I have submitted a withdrawal request on 14.01.2017 night for the amount of 250,00€ and remaining balance was cca 50€ on my account. That night they blocked my account and asked for identitiy verification in order to pay me out. That identification procedure was as painful as getting a house loan, and after 13 days of struggle and multiple delivery of all documents, on friday 27.01 they wrote me, as their final decision: "Your money has been blocked and kept according to our general terms and conditions of play. Company reserve unlimited right to block and declare void all winnings whic are not gained honestly". Without any reason and/or explanation. All of this looks like online scam casino to me. I'm registered player for years. Played and paying a rake on winnings for quite time. And first time won something, and they blocked me and refuse to pay out for no reason just pointing to breach of the casino general terms and conditions, article G,H and I. Please help. I'm ready to provide you with all proofs necessary. Some data account related informations, I,m unable to get since they immediately blocked my account after payout request. My claim is at around 300€ (250 EUR was payout request and left cca 50€ on balance to keep on playing). Thank you in advance, Sandro < name removed >
Status rejected Rejected
€300