Star Games Casino won't accept my Government Issued identity card

UNRESOLVED
valleys United Kingdom
posted on April 6, 2013.

I recently made a withdrawal at Star Games casino. I sent them a photo of my CitizenCard...which is issued directly from the governement. I do not have a passport and I do not drive...this is the reason why I paid £36 for this identity card. They have replied saying they cannot accept this card?? And need passport or drivers licence.

I do not have. And this identity card is the only other LEGAL identity card issued to residents of the Uk from the GOVERMENT...how can you not accept it? I have never had a problem with any casinos making withdrawals with this card. There is no logical explanation as to why they won't accept it...if it was a card that like the VALIDATE card which you can just get anywhere I would say fair enough...but this card comes directly from the UK governement. I had to pay them in order to get it.

Here is their website

http:/­/ww­w.c­iti­zen­car­d.com/

Also here is another link regarding an investigation watchdog done on the card...proving them to be GOVERMENT issued

http:/­/ww­w.b­bc.c­o.u­k/­wat­chd­og/­con­sum­er_­adv­ice­/ci­tiz­enc­ard.shtml

I won this money fair and square and your terms and conditions clearly stare you will issue winnings to player on receipt of valid ID. The ID you have is valid.