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Having trouble withdrawing my winnings


the casino site asked me to email to them some photo id so then they could proceed with my withdrawal.. so i did that, i sent a copy of my EU card.then i received another email saying they wanted a copy of my passport or drivers liciense. I own a license or passport and really dont intend to. My EU card has a photo of myself on it and my D.O.B, and address. i could send a copy of my marriage certificate, my bank card and two recent household bills. can you help plz

yours D.L Bean

billing - StarGames

Apr 5

to me

Hello beanie336474,

we have received your withdrawal request for GBP 815,95.

Unfortunately we cannot proceed with the transaction until we receive a copy of your proof of ID (driver's licence/passport/ID card). Please send us a copy of one of the aforementioned documents as soon as possible!

Please send us a copy via fax to 0043 1 235 13 19 34, or e-mail to suppor­t@s­tar­gam­es.com. Please ensure that you include your player name in the fax or e-mail.

After confirming your identity, we will transfer the requested sum to the account you nominated: d bean - GB63NW­BK5­441­372­485­009­8/N­WBKGB2L - natwest(United Kingdom).

PS: If your player account has already been blocked due to missing proof of ID, it will be unlocked along with the requested transaction being made, if we receive a copy of your proof of ID without hesitation.

Happy gaming at StarGames,

your StarGames Team

http:/­/ww­w.s­tar­gam­es.com/

------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­------

suppor­t@s­tar­gam­es.com via tracke­r.g­ree­ntu­be.com

May 2

to me

Dear Ms Bean,

thank you for your email.

Unfortunately, the age card you sent cannot be accepted as proof of identity as it is not internationally valid. Please do provide a copy of your ID card or passport or driving license.

kind regards

The Support Team

Am Di 30. Apr 2013, 19:09:03, ******­***­***­***­***­***­***­***­***­*@g­mai­l.com schrieb:

> [image: Inline image 1

Disputed Casino Star Games Casino
Amount £816

Discussion

User name

 This complaint can be considered solved!

User name

Dear @beanie336474,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name

 Any updates here? Complaint solved?

User name

Dear D.L Bean,

We have asked our Support to look into your withdrawal request. You should hear back from us again soon.

Kindest regards,

Nicole Sims

Star Games Casino Complaint Stats

Resolved 35 / 36
Avg. Amount $950
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

Star Games Casino Complaints

See all complaints for this casino
Refuses to pay out winnings, will not provide reason and explanation why
Dear, I'm writting you complaint against Stargames casino for blocking my account and refusing to payout winnings. I have submitted a withdrawal request on 14.01.2017 night for the amount of 250,00€ and remaining balance was cca 50€ on my account. That night they blocked my account and asked for identitiy verification in order to pay me out. That identification procedure was as painful as getting a house loan, and after 13 days of struggle and multiple delivery of all documents, on friday 27.01 they wrote me, as their final decision: "Your money has been blocked and kept according to our general terms and conditions of play. Company reserve unlimited right to block and declare void all winnings whic are not gained honestly". Without any reason and/or explanation. All of this looks like online scam casino to me. I'm registered player for years. Played and paying a rake on winnings for quite time. And first time won something, and they blocked me and refuse to pay out for no reason just pointing to breach of the casino general terms and conditions, article G,H and I. Please help. I'm ready to provide you with all proofs necessary. Some data account related informations, I,m unable to get since they immediately blocked my account after payout request. My claim is at around 300€ (250 EUR was payout request and left cca 50€ on balance to keep on playing). Thank you in advance, Sandro < name removed >
Status rejected Rejected
€300