Vegas Paradise Casino - Stalling withdrawal and ignoring me

RESOLVED
posted on December 17, 2015.

I am a Diamond member with Vegas Paradise and been playing with them for about a year or so and have never withdrawn money.

But now that I have won $3000 I have been waiting 2 weeks for them to transfer my funds. I asked them on the 3rd of December to transfer funds back to my MasterCard but they emailed me saying MasterCard wont allow them to transfer money to me and asked for a Visa which I don't have and not able to get, during this time I won more money and changed my withdrawal method to bank transfer on the 10th of December to which then they emailed me again saying it wouldn't work and for my Visa details. I never had an issue with any other casinos in the UK transferring fund to me in Australia.

I have been emailing back and forth with them during this time but I am not getting proper answers and them saying they will get back to me but they don't. now its as if they are ignoring my emails and requests of a phone calls.

posted on December 19, 2015.

Hi @amandajayne, Nice to meet you. I have taken note of your complaint. I will forward it to the concerned department. Can you share your username so that it will help us to solve this issue as soon as possible.
I will get back to you with positive response soon. :)

posted on December 19, 2015.

[email protected]

posted on December 19, 2015.

Thanks for sharing the user name. I will make sure that your complain is looked into immediately.

posted on December 19, 2015.

Thanks I hope to hear back soon.

posted on December 21, 2015.

Still waiting for a reply email from Vegas Paradise. I've been waiting 4 days!

posted on December 23, 2015.

Hi, we have forwarded your complaint to the concerned on 19th December. Please let us know if you already got your issue solved.

AskGamblers
posted on December 26, 2015.

@amandajayne,

Any update regarding your complaint? Thank you.

AskGamblers
posted on December 31, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on January 4, 2016.

Dear @amandajayne,

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.