Sun Palace Casino - Stalls payment and refuses to close accounts

RESOLVED
MuK
posted on January 23, 2016.

I have had a withdrawal pending for over a week with this Sun Palace Casino. Upon researching I saw warning signs of them having a history of slow pay. I requested for several days to have my accounts closed. But they have refused to close them. I keep getting excuses from their security dept that they must submit an email to the casino manager. I have wrote emails and request via live chat. But yet no one has either processed my pending withdrawal. Nor closed my accounts at their sister casinos.

Parts of my Chat:23:46 Finance: Good evening
23:46 Finance: How can I help you?
23:46 me: I AM TRYING TO CLOSE MY ACCOUNTS FOR 2 DAYS AND NO ONE HAS DONE SO.
23:47 Finance: Can I have your username please ?
23:47 me: me
23:48 me: sunpalace casino, vegas online and lasvegasusa
23:48 me: please close all of my accounts
23:50 Finance: please allow me a moment while i connect you with the right person, however i do see I payment was recently sent on the SPR account
23:50 me: its been pending for a week. You guys are slow and i do not wished to play here if its going to take over a week just to process a small payment
23:51 Finance: Welcome!

23:34 You are now chatting with Customer Service
23:35 Customer Service: May I have your username and your casino, please?
23:35 me: me
23:35 me: sunpalace
23:36 Customer Service: How can I help you?
23:36 me: i have been trying to close my account for 2 days now, and no one has closed it. Please close all of my accounts within this group.
23:37 Customer Service: For those details, please request a new chat window with our Security Department. Just close this chat and request another one, this time selecting Security instead of Customer Service and they will assist you right away!...
23:37 me: I have done that and it still has not been closed
23:38 me: I need a manager please
23:39 Customer Service: they are not available at this moment, however you can sent your request by email and we can forward your email to security
23:39 me: I HAVE DONE THAT SEVERAL TIMES

This group clearly doesn't care to process either payment nor closure requests in a timely manner.

MuK
posted on January 25, 2016.

My withdrawal has been processed...I do however would like to have both vegas online and lasvegasusa accounts closed. But sunpalace to remain open

posted on January 25, 2016.

Dear MuK, Thank you for your payment confirmation. We will close your accounts at LasVegasUSA and Vegas Casino today.

MuK
posted on January 29, 2016.

I received my withdrawal... Now If I can have my sunpalace account closed then i'll be all set. Thanks

AskGamblers
posted on January 29, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.