Springbok Casino - Closed my account after successful verification

RESOLVED
jungitooj South Africa
posted on March 10, 2016.

I joined Springbok casino on the 21/02/2016. Since then, on the 10 March 2016, while on the chat service I was just told my account was closed for responsible gambling reasons. I was really puzzled. But the reason was because I had closed my gambling account with there sister casino named thunderbolt. Firstly, I was not aware that Springbok Casino and Thunderbolt Casino were related. Furthermore, since 21/02/2016, Springbok Casino had regarded me as VIP customer and my deposits were accepted largely for an amount between R35000 to R40000. They accepted each and every deposit. Furthermore I sent my verification documents on 26/02/2016 and it was confirmed verified by Nick on 28/02/2016 (proof attached). Now almost 2 weeks later they closed my account due to my closure of my account with there sister company. My documents were given quite early so they should have picked up my history with there sister company upon registration and during verification. My documents that I submitted for verification was approved. My verification documents were my ID, marriage documents, proof of address, Credit card authorisation Form, copies of bank cards (proof attached). After receiving so many of my deposits for thousands of rands they then close my account on 10 March 2016. They should have not have allowed me to register in the first place and secondly, during the verification of my account in February, they should have denied and rejected my verification. I now request that every single deposit I made be deposited back to my bank account. If they rejected me weeks later then they should never have used my deposits for financial gain. Please ask.gamblers.com please assist me expediting my complaint.

Thank you, Jennitha

AskGamblers
posted on March 14, 2016.

Dear @jungitooj,

Any update regarding your complaint? Thank you.

AskGamblers
posted on March 19, 2016.

This complaint has been reopened upon submitter's request and we would really like to give it one more chance and help both parties involved to reach to a satisfactory resolution.

jungitooj South Africa
posted on March 19, 2016.

The matter has been resolved. Springbok Casino and Thunderbolt Casino have reinstated my account.

AskGamblers
posted on March 19, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.