Sportingbet Casino - Not paying out a withdrawal

RESOLVED
pauldc5 United Kingdom
posted on August 25, 2016.

Hi,
I've had a sportingbet account for a few years now and now issues at all, but on friday 19th aug i requested a withdrawel via paypal and ive still not received it, I chased it up and sporting bet say they sent it on saturday. I rang paypal and with transaction code sporting bet gave me and they confirmed the payment had been denied, So rang sporting bet back and sent them screen shots of my paypal account showing i had not received the funds. I still have not been paid out after ringing and emailing them, they have not been replying to emails at all. I dont know if there in finiancial trouble at moment.

AskGamblers
posted on August 28, 2016.

Dear @pauldc5,

Please make sure to update your complaint accordingly and clarify the amount of the disputed withdrawal request.

Thank you for your cooperation.

pauldc5 United Kingdom
posted on August 28, 2016.

Hi
Payment still has not been made, Apparently its still being looked into!

Paul

pauldc5 United Kingdom
posted on August 29, 2016.

Funds have now been returned to my betting account.

thanks

posted on August 31, 2016.

Good afternoon,

Firstly apologies for the delay in our response.

Can you please clarify your SB user pin number and we will call you immediately to resolve your issue.

We look forward to hearing you.

Best Regards,
The Sportingbet Team

AskGamblers
posted on September 3, 2016.

Dear @pauldc5,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.