Sportingbet Casino Refuses to Honour Welcome Bonus

RESOLVED
Shaner9 Canada
posted on September 7, 2013.

This one really SHOCKS me. I've had a couple casinos try not to pay me but I never would have expected it from here! I received an email offer from them for a 100% Welcome Bonus. Here it is

At Sportingbet Casino, you can enjoy all the fun and excitement of a real Casino from the comfort of your own home. Experience the thrill of our Live Casino with your choice of real live Blackjack, Roulette and Baccarat dealers. You’ll also have the choice of over 50 of your favourite table games in our Instant Casino. Which will you win on first?

Start playing Casino today and receive our $100 Welcome bonus

There were 3 different sections , one for Sports, one for the Casino, one for Poker in the email. No bonus was mentioned for Sports, and a different bonus was offered for Poker.

I called long distance to confirm I would be allowed to play blackjack and what the wagering requirements were. He said 5x the bonus and deposit. I thought this sounded like an awefully good deal and requestioned him if blackjack was ok to meet the requirements and would there be extra because it's blackjack. He said I could play in the Casino if I wished and that blackjack would have the same wagering.

I also went on the chat site , here's the transcript

Ronan M: Welcome to Sportingbet! Please hold while I check all the information you supplied.

You: Thanks

Ronan M: you do qualify

Ronan M: the free bet will be credited within the next 24 048 hours

Ronan M: sorry

Ronan M: 24 - 48 hours

Ronan M: Is there anything else I can assist you with?

You: so can i still bet the 100 for now?

Ronan M: yes you can indeed

You: at thhe casino right?

You: sorry my computer[s gonna die any minute

Ronan M: if you wish to play in casino you can

You: ok thanks a lot

Ronan M: Thank you for visiting. I would appreciate if you could click on the close chat button and complete the survey about this chat that appears. Goodbye and have a Wonderful Day.

You: you too

After playing for a while I was wondering why I wasn't getting the bonus, and 2 other chat people confirmed my $100 bonus was coming and they could see it there already, but couldn't release it because the bonus department wasn't there for the weekend.

I got the $100 up to $1300 and probably played times 100 the deposit , at least. It was several hours and I play fast. Unfortunately, I lost it, but I was reassured the $100 bonus would be coming within 24 hours. Then I was told that actually the play had to be on Sportsbook products which it said in the terms. However, blackjack and roullette were on the Sports page and I figured that must have made them Sportsbook products,since I had that confirmed by several representatives.

The employees may have all been wrong, and the terms were vague, and the email which was from Sportingbet Canada, where I live, may have been a total mistake but that' s not my fault. I did everything I could to make sure of the wagering requirements. So I can't see how they can refuse to pay me the $100 bonus I was promised.

Shaner9 Canada
posted on September 10, 2013.

Case has been immediately resolved, thank you very much! Hopefully they will make things correct and more clear in the future.

AskGamblers
posted on January 14, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.