Spin Station Casino - Won't pay legitimate winnings

RESOLVED
anita8 Netherlands
posted on September 9, 2016.

I have 4000 euros won in this casino at 31-8-2016
Several times, said the casino by email and chat the went to pay, but still they did not.

At 2-9, I received this message:
Hi Anita,

I hope you are well.

Congratulations, your documents are approved. Your withdrawal process should be finalized soon. We will contact yu once it's done.

Thank you for your time and co operation.


6-9 I received this message

Hi Anita

Thank you for cont acting Casino Support.

Please be advised thatthere is no problem with your withdrawal. It shouldering be paid within the week, most likely sooner.

Kind regards
Ray Casino Support


8-9 after many mail I received another message:

Dear Anita,
Thank you for cont acting http:/­/ww­w.s­pin­sta­tio­n.com

The reason the withdrawal was returned was due to the account awaiting documents at the time, we have now received the documents and your withdrawal shouldering be processed within the usual time frame, it normally takes 2-5 working days for the funds to reach the account .

That we trust we have been of assistance, but do not hesitate to contact us again shouldering you have any Further queries.

Kind regards
Casino support.


At 9-9, I received an email
Your account has been found be in breach of clause 6 (xx) of our Promotional Terms & Conditions:
(xx) Where a Welcome Bonus and/or No Deposit Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of your total deposits any remaining balance will be forfeited if the casino deems your play to be irregular. For example, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. "State" game abuse is where the player collects gems, coins and other items that initiate a bonus round or free spins, to nearly the point of activating the bonus or free spins, and this is done with the welcome bonus and first deposit, and then the player then plays the balance down to under 1 credit, therefore, cancelling the wagering requirements, then re-entering the game with another deposit of cash only with no bonus and re-entering those games to complete the collection of items to trigger the bonus of free spins. Other examples of irregular game play include but are not limited to, placing single bet in excess of EUR5.00 to initiate a high win during the early stages of game play, then making a significant change in bet size down to less than EUR1.00 a bet until such time as the wagering requirements for that bonus have been met. While a welcome bonus is in play the maximum you may bet on any single bet will be capped at EUR5.00, above this amount will be considered irregular play for bonus play through requirements. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirements. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

Therefore, your winnings have been confiscated and your balance has been reduced to the total of your deposits, this is now available for withdrawal.

I have done nothing wrong, also have every twist and deposit a log so that I have proof from anywhere.

posted on September 12, 2016.

Hi Anita,

I had your account in front of me earlier and tried to call you. I have left a voicemail and sent an email.

Please get in touch with us when you can.

Many Thanks
Spin Station casino

anita8 Netherlands
posted on September 12, 2016.

Recently I spoke with a very nice manager www.spincasino.com, mark his name.
He told me that they find it very annoying how it all went, and they have a lot of problems with people who abuse the bonuses.
Especially since their give a very high bonus, which is also a fact !!!
Of course I have here fully understand, and I understand that casinos must guard against such people.

I also told him that I indeed have deployed higher than allowed and that I had not read it and did not know that this was not allowed and that this was absolutely not the intention to abuse this.

I understand that casinos have rules and that people should keep and which casinos have a lot of problems with people who are not honest to it, but if I absolutely am not, and it really was a mistake on my part.

But he did so I made the commitment that I still get my winnings !!!!!!!
He is convinced that I had no wrong intentions, what actually it is.
Tonight or tomorrow everything on my account and I can withdraw it.

This is a really great gesture from the casino.
So huge respect for the way they handle this !!!

I paid 175 euros on my account and won 4000 !!!!!!!
I now actually get.

I think there are not many casinos will have to deal with it this way!

AskGamblers
posted on September 12, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.