Super Casino - Software glitch and error with the roulette wheel

RESOLVED
posted on May 5, 2015.

Hi there,
I have been a very loyal member to super casino channel 5. I have been with them for over 2 years now. I am also there VIP member.

First Complaint is regarding many errors on different occasions with the roulette wheel, I have also contacted my account manager regarding these problems but he is refusing to provide any sort of compensation. I have made a formal complaint about 7 errors I have faced with this online casino this year which has strongly impacted to a bad loss towards me on this online casino. But my account manager did not even bother to look into these errors and instead sent me rubbish terms and conditions.

there is a massive error where sometimes where the ball lands on the wheel that number does not show on screen and a different number appears. Secondly in busy periods the server should be fixed as when I try to place a bet it would say 'general system error' 'cannot place bet' this really destroys the players game play. only this year these problems have created every bad experience to play at super casino last year was completely fine ever had these faults.

second complaint:
I have had excellent VIP customer support from my previous account managers like Ria moor and Ayca, who gave me 24/7 support.
Unfortunately, my new account manager never ever picks up my calls from 9-5pm working hours when needed for support.

I have asked for a compensation of £1500 for 7 roulette errors which have occurred from December 2014 until now. I would not go into further detail unless as I have already sent a very long e-mail to mr james who said he will revert back to me in april and its now MAY. Mr James has still not got back to me, i am still waiting for response. I have spent over £150,000 with this casino over the 2 years and i will like i am being treated like absolute shit in this stage even though I am a valued VIP?

please get back to me with how much compansation or goodwill gesture you will be providing me its a real shame i had to take a step with a third party to get in touch with you guys.

posted on May 8, 2015.

We can confirm that James is in touch with the player regarding the issues he has raised. As the player has played many games over the period, and as the games were some time ago, our technical support team will take slightly longer than normal to extract the data required. Once this is done, we can provide a response to the player's concerns.

Kind Regards,

SuperCasino

posted on May 9, 2015.

I finally got to speak with Mr James, a very friendly person he told me that i should get my goodwill gesture by the end of the week. so lets see what happens.

AskGamblers
posted on May 16, 2015.

@starprince7,
Did you received a goodwill gesture, can we close this complaint? Thank you

posted on May 19, 2015.

Hi, I am still waiting to hear from mr James, I called in numerous occasions but haven't yet revived a call back.

posted on May 19, 2015.

Hi,

We can confirm that James will be calling the customer today.

Kind Regards,

SuperCasino

AskGamblers
posted on May 22, 2015.

@starprince7,
Any news?