Noxwin Casino - Free spins feature and winnings disappeared after a software glitch

thethemaster Greece
posted on June 6, 2016.

i deposited 18 euro, start playing games, had about 11 euros left when tried fruit shop, the game started very strong giving me 5 spins on first bet. i then show my stack reduced to 10.20 but having 1.40 and a free spin remaining but the game kicked me out, (was using google chrome) i tried about ten times to return to fruit shop, when i returned tried to play the free spin but the game stopped again, and after that never saw the free spin and the 1.40 again, after that i entered with mozila firefox the game started but without the freespin and my winnings were no where. I contacted the chat and the agent told me that they are aware of the issue and the developers trying to fix this, and he frendly consulted me to avoid playing the games, but i had allready lost my money. Also i would like to notify the casino that it is not the first time that an identical problem appeared i was had a bonus upon my registration a year ago and a similar problem appeared although the game didnt dissapeared my winnings, the was spinata grande. I would like to ask the casino to return my 2 deposits that i made to their site since i reopened my account to them back to my neteller account, and notify me when the games as the agent told become stable

posted on June 11, 2016.

Dear player,

We have received your complaint already and we have escalated it to the relative level. However such investigations may take some time, so in sign of good will, we are ready to add you the missing funds of EUR 1,40 + 20 Free Spins.

We are not able to refund your deposits since you have already spent the rest of the money. After the investigation you will be informed in case you are right or not.

Please let me know if this solution suits you!

Best regards,

thethemaster Greece
posted on June 12, 2016.

ok that is the correct way to the problem thanks for the solution.

thethemaster Greece
posted on June 12, 2016.

i would like to comment that i got the 1.40 missing funds and the 20 free spins the site promissed i would like to state that my problem is solved. thank you very much askgamblers and noxwin

posted on June 13, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.