SmartLive Casino- deny big win payment
Hello Sir, I found out recently that the SmartLiveCasino has not paid me my win in 2009 - and unfortunately I had no way to monitor their practice until I got back to live again in Ireland. After I contacted them last week - they vehemently deny it and make up excuses to avoid my payment.
Can you use your influence to my winning will be paid in full?
(It's not fair with casino's behavior to deny it just because the time passed without considering all my previous losses in their company,as they did not consider me as "an abuser" during that time as long as I lost my deposits). This can't be serious
p.s - I provided them with my updated ID + proof of deposits made to their casino
Thank you for your help
Kenneth
( Please your attention to the emails below after my winnings
from 2009 till this week I got the replys from them)
Dear Kenneth,
The account you’re referring to is permanently closed due to bonus abuse and connection to other accounts with similar activity.
This account will remain closed and no refund or withdrawals will be processed.
Regards,
Stelios
Customer Service Team Leader
14-16 Regent Street, London, SW1Y 4PH
Direct: 0800 279 8510 Fax: +44 (0) 207 747 5288
Dear Sir ,
After I checked my notes again from nearly two years ago, I ascertained the following facts.
On 14-9-09 I made a deposit through my Neteller account total of 160 GBP and got from you - the bonus offered to my casino account- total of 160.
I played the game that I love with you, roulette, I got lucky and got an initial amount of 5400. Given that I was to proceed to roll the funds to fulfill the bonus requirements - I went on to win casino roulette and finally finished with a total of 11100 GBP. ( The proof of my deposit from Sep 14th,09 is shown in Neteller print screen shot from that time in the attached file)
Unfortunately, due to a family problem I had to leave Ireland for a long time and I DID NOT follow the tracking of payment on your part. When I returned to live in Ireland - Neteller became clear to me (before I closed my account with them and I moved to moneybookers) smartlive casino have not paid the win from 2009.
I am aware of the length of time that has elapsed since - so I ask you again to check your records of my account and find the winning money and pay me to my moneybookers account.
Kenneth
From: < removed >@hotmail.com
To: support@smartlivecasino.com
Subject: my paymnet issue-FW: my personal scan
Date: Thu, 24 Sep 2009 06:58:55 +0000
Hello Sirs,
As your update to me ,
I forgot to attached for you in my previous email the neteller scree-shot that shows my neteller deposits in your casino in the past few weeks.
I made a withdrawal couple days ago and I wish to know please when you intend to process it back to my neteller account?
Kindly your reply
Warm Regards
Kenneth
From: < removed >@hotmail.com
To: support@smartlivecasino.com
Subject: my personal scan
Date: Mon, 21 Sep 2009 08:21:17 +0000
Hello Sirs,
Live CASINO user:XXXX
Please see my attached personal scan to allow me to keep gambling in your casino
Warm Regards
Kenneth
Dear Kenneth
I am writing to advise you that your recent activity at Smart Live Casino has exceeded the daily limit for financial activity in a 24 hour period.
While this is not something that you should be concerned about we are now required to request documentation from you under the Anti Money Laundering policies enforced by the UK Gambling Commission.
I would like to apologize for any inconvenience caused but to comply with this policy we need to request the following information from you;
1) An Utility Bill (Less than 3 months old) for Address Verification.
2) Copy of the front and back of the card you deposited with. Or a Bank Statement (Less than 3 months old) showing deposits and withdrawals from Smart Live Casino if no card is obtainable.
3) Personal Identification - One Photo ID from the following List
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