Submit a Complaint

Your opinion

Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

bogdantun submitted a complaint.

Smart Live Casino responded.

AskGamblers responded.

Solved successfully.

Smart Live casino payment

Posted: 15th January 2012, 11:22 AM by bogdantun

I was playing auto roullette.I bet in total 13.89 dollars.The number 23 came.They should pay me 10.3 dollars.The money apperas to be paid in game history but no money came to my account.The casino say they paid the spin.But no money came to my account.I was just cashing out,so probably is their way to treat payers who wins.I will send a scrren shot of transaction history,where is shown that my balance is down with the amount that was beted on that spin and a screen shot of that game,where it says that the payment was made.There is not about money,which is a small amount,it is that I just hate scams sites
.Show Me

From

To

Show

Transaction History
1 2 3 4 5 6
Date Explanation Amount Balance
2012/01/13 23:26:36 Money Draw Request $26.00 $56.08
2012/01/13 23:00:39 Roulette Id- 10111336 $13.89 $56.08 -after the spin
2012/01/13 22:59:39 Roulette Id- 10111333 $4.50 $69.97 ibefore the spin
2012/01/13 22:59:07 Roulette Id- 10111333 $5.09 $65.47
2012/01/13 21:41:52 Money Draw Request $30.00 $70.56
2012/01/13 20:46:16 Roulette Id- 10111192 $34.20 $70.56
2012/01/13 20:45:44 Roulette Id- 10111192 $21.10 $36.36
2012/01/13 20:44:45 Roulette Id- 10111189 $25.20 $57.46
2012/01/13 20:44:07 Roulette Id- 10111189 $16.79 $32.26
2012/01/13 20:43:09 Roulette Id- 10111188 $9.00 $49.00

https://singlewallet.smartlivegaming.com/player/audit/game.jsp?game_id=qodq59zzmxw5f3zhzzgr21su&user_id=96aktrsltl471w1r
this is the game history where it appears that the money was paid.

What's this?

Smart Live Casino

Re: 19th January 2012, 12:11 PM

Hi,

We looked into this issue closely when you contacted us. After our agents investigated, it was then passed onto a Team Leader. It was then found that there was a software issue which meant you were paid $3.60 too little. This was rectified as soon as we realised and $4 was added to your account. An email was sent to you confirming this on January 16th.

Our IT team is looking into why and how this issue occurred to ensure that it does not happen again in the future. I would like to take this opportunity to apologise once again for any inconvenience you were caused in this matter, and to assure you that we are not a scam site and take our customer service very seriously.

Please feel free to contact us again if you require any further information on this issue.

Kind Regards

Jamie

Operations Lead

What's this?

AskGamblers

Re: 21st January 2012, 6:37 PM

Since the submitter of this complaint contacted us, claiming that the complaint is partially solved and that he doesn't have any other expectations, we can close this issue as solved.

What's this?