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I was playing auto roullette.I bet in total 13.89 dollars.The number 23 came.They should pay me 10.3 dollars.The money apperas to be paid in game history but no money came to my account.The casino say they paid the spin.But no money came to my account.I was just cashing out,so probably is their way to treat payers who wins.I will send a scrren shot of transaction history,where is shown that my balance is down with the amount that was beted on that spin and a screen shot of that game,where it says that the payment was made.There is not about money,which is a small amount,it is that I just hate scams sites

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Transaction History

1 2 3 4 5 6

Date Explanation Amount Balance

2012/01/13 23:26:36 Money Draw Request $26.00 $56.08

2012/01/13 23:00:39 Roulette Id- 10111336 $13.89 $56.08 -after the spin

2012/01/13 22:59:39 Roulette Id- 10111333 $4.50 $69.97 ibefore the spin

2012/01/13 22:59:07 Roulette Id- 10111333 $5.09 $65.47

2012/01/13 21:41:52 Money Draw Request $30.00 $70.56

2012/01/13 20:46:16 Roulette Id- 10111192 $34.20 $70.56

2012/01/13 20:45:44 Roulette Id- 10111192 $21.10 $36.36

2012/01/13 20:44:45 Roulette Id- 10111189 $25.20 $57.46

2012/01/13 20:44:07 Roulette Id- 10111189 $16.79 $32.26

2012/01/13 20:43:09 Roulette Id- 10111188 $9.00 $49.00

https:­//s­ing­lew­all­et.s­ma­rtl­ive­gam­ing.co­m/p­lay­er/­aud­it/­gam­e.j­sp?­gam­e_i­d=q­odq­59z­zmx­w5f­3zh­zzg­r21­su&user_id=96aktrsltl471w1r

this is the game history where it appears that the money was paid.

Disputed Casino Smart Live Gaming Casino
Amount $4

Discussion

User name

 Since the submitter of this complaint contacted us, claiming that the complaint is partially solved and that he doesn't  have any other expectations, we can close this issue as solved.

User name

Hi,

We looked into this issue closely when you contacted us. After our agents investigated, it was then passed onto a Team Leader. It was then found that there was a software issue which meant you were paid $3.60 too little. This was rectified as soon as we realised and $4 was added to your account. An email was sent to you confirming this on January 16th.

Our IT team is looking into why and how this issue occurred to ensure that it does not happen again in the future. I would like to take this opportunity to apologise once again for any inconvenience you were caused in this matter, and to assure you that we are not a scam site and take our customer service very seriously.

Please feel free to contact us again if you require any further information on this issue.

Kind Regards

Jamie

Operations Lead

Smart Live Gaming Casino Complaint Stats

Resolved 29 / 72
Avg. Amount $3,727
Avg. Complaint Duration 17 days
Avg. Response Time 4 days

Smart Live Gaming Casino Complaints

See all complaints for this casino
After 11 Weeks still no pay
On the 24 th of May 2016 I deposited £200 and received a £200 bonus. I played slots varying my bet sizes between £18 and £10. This was well within the stipulated terms for the promotion that I participated in. I went on a winning streak and ended up cashing out £3770 after going well over the wagering requirement. Soon after I was asked to provide documents. They were accepted and I was asked to take a phone call which I did. Everything seemed fine and I was told the withdrawal would be processed. Fast forward a few months and I am yet to receive a penny. I have been emailing and speaking to live chat but they do not help. I received the following email in response on the 27 th of July: ##- Please type your reply above this line -## Dear Rory, Thank you for choosing Smart Live. We are writing in regards of your pending withdrawal. Please be advised that we would like to express our sincere apologies in regards of the delay and the inconvenience in processing your withdrawal. We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible. While the best efforts are taken to minimize the time of processing your withdrawal request, on this particular occasion we have failed to deliver on our commitment of processing all withdrawals within our 3-5 day time frame. In this regard, we kindly ask you to consider the possibility of your pending withdrawal transaction taking some more time to be processed. We realize our failure to deliver on the time frame, presented in our conditions, it may not take this much time, however you are kindly requested to bear with us, while we are working on resolving your request. We appreciate your understanding and cooperation trough this regard and we assured that your request is being handled accordingly, Once again we would like to express our sincere apologies for the delay and the inconvenience. Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels: Live Chat +44 (0)800 2798 510 [email protected] If you have any other queries or concerns, please feel free to contact us, we will be delighted to help. We are available 24/7 via online chat or email.  Your reference number is 86197. Kind Regards, SLG Customer Service Team  Even since this email they have taken considerably longer than 3-5 working days to do anything. I want to avoid having to take Smart Live Casino to court in the UK if possible. So I’m really hoping we can come to a resolution via your mediation service. It’s been months since my original withdrawal so I felt like I had no options other than to escalate the issue to here. Thanks for your time
Status unsolved Unresolved
£3,770