Slots of Vegas Casino - Slow payment. Not sent with timescales stated on email. 1500 dollars

RESOLVED
Weesenga United Kingdom
posted on December 8, 2015.

My withdrawal was sent in 6th November and approved on 19th November. I received an email from [email protected] on 20th asking me to confirm my location and with a list of info I needed to give for WIRE transfer. and the email said payment would be scheduled to be sent in 7 to 10 business days. It also said contact [email protected] tp find out about a faster payment service. I received a further email from withdrawals asking me for same info which I sent and told them I'd given it already to Lori. I also asked about fast payment. They never replied except to chase my banking details tp which u sent again and said to them I'd already this info as and again asked about fast withdrawals. No reply. I kept sending messages to check if they'd received my details and finally Lori came back to me and said she had everything she needed to send the payment. In between times I was in chat and no one could tell me about fast payments but that they would escalate my payment to the manager. Anyway I was expecting payment to be sent to processor in 3Rd December which was 10 business days. Nope. I received an email on Fri 4th December from Mary who said payment couldn't be sent as processors only open on banking days! I pointed out that it was a banking day and it was before 5 oclock in UK, she said processors are based in UK and payment would be sent "next week" so nothing on 7th Dec so I chased again and Mary said my email would be sent on Wednesday 9th December. What that means I don't know. I've emailed her back to ask if it can be sent today as that is now 13 business days and Loris email said 7 to 10 days. This is completely unacceptable. If it is sent tomorrow how long would I need to wait tp receive it? Wire transfers can take a matter of hours or a couple of days but I'm.reading in here it can be weeks and weeks before people receive then. To wait almost 25 business days before a payment is processed is rubbish. What is the fast payment method and why did Loris email state 7 to 10 days? Not happy I'll probably nit get the money in time for Xmas.

Weesenga United Kingdom
posted on December 10, 2015.

I would like to retract this complaint as my money was sent yesterday and I received it today. So I jumped the gun a bit. Please close this complaint.

AskGamblers
posted on December 10, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.