Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

slowred submitted a complaint.

WinPalace Casino responded.

slowred responded.

WinPalace Casino responded.

slowred responded.

slowred responded.

AskGamblers responded.

slowred responded.

slowred responded.

AskGamblers responded.

Solved successfully.



slow pay out at WinPalace Casino

Posted: 15th January 2012, 1:47 AM by slowred

submitted a withdrawal on December 3rd and this is now Jan 14th and still do not have wire transfer in my bank........withdrew 800 in Nov. and then they said my account was no longer eligible for bonuses or comps.....not really happy with this casino so far.......

hello,

money was sent to the player early this week

regards,

rick

money is not in my account yet, 48 days and still counting

Hello slowred

WP finance alerted me that you don't have a pending withdrawal balance.

let me know if you need further assistance.

Rick

Hello Rick, If the money was sent earlier this week I don't think I would have a pending withdrawal balance..so I don't know what this is supposed to mean so obviously I still need assistance.. I will check with my bank again tomorrow to see if it is in my account yet......51 days and still counting.........Linda

checked my bank balance at the end of the day today and still no money........

Is there any updates?

still no payout and no answers to my emails to them.....I posted a complaint on another site and he contacted them and they said they were already working on it......

finally my account was credited today, two months and one week later....was contacted by Adrianna from winpalace about two weeks ago and finally got my withdrawal, no explanation was given for the delay, she just re sent the wire transfer, don't know why that wasn't done earlier but am happy to finally get my money.......

 Solved successfully!

Leave your comment about this complaint

momhudson reviewed On 04/29/2012

I'm sorry I meant I deposited WITHOUT a BONUS:)

momhudson reviewed On 04/29/2012

Well I hope they are not scammers like Cool Cat and they're sister casino Palace of chance! They both owe me money. Palace of Chance withdrew my money and kept it. And Cool Cat is still pending...still not approved! I have also deposited with Winpalace WITHOUT a deposit. So I hope it doesn't take 2 1/2 months to receive my money when I do decide to cashout!

Write your Review

In order to be able to write comments, you need to sign up for an account first. Click here to sign up now!

After sign up process is complete, you will be automatically returned to this page.