Slow approval and payment from Pamper Casino

RESOLVED
posted on June 18, 2015.

Hi, on June 14, 2015 I won $1,387.00 on Pamper Casino after completing my playthrough requirements and submitted a withdrawal request along with all necessary documents and information. This is also not the first time I have been processed by the casino for withdrawals so there should be no need for any extra delays. I have not heard anything yet. I understand that it has not been that long but I have had and seen many slow payment problems with them before and I know from past experience that I will probably get a much quicker response from their representative on here than if I was to try going through other channels. Plus their own support site states the following:
"I understand that accounting is open from Monday - Friday 10 AM - 5 PM EDT and I will hear back within 1-3 business days regarding my withdrawal request."
It is now past the casino's own time limit of 1-3 business days for getting a response. I simply want to get this situation resolved and get my withdrawal as quickly as possible and avoid any unnecessary or unpleasant delays.
As always, thank you AskGamblers and to the Pamper Casino representative that monitors these complaints for any help you provide in making this a quick and efficient process.

AskGamblers
posted on June 27, 2015.

@TheNewtMan,
Any update considering your complaint? Thank you.

posted on June 27, 2015.

The casino has contacted me and said "Your withdrawal request has been placed on the processor's queue. Please keep in mind that since the new change in management, we have been working on paying all those players that have previously request a withdrawal and are pending. We will be checking on the processor's updates and will inform you once your request has been completed."
I don't know what that is supposed to mean exactly, it sounds like bracing me for a delay. But we will definitely give them a chance and see. I know because I have been processed before that my transfer should be done in 1-2 weeks by their rules and it has already been more than a week so wee will see.

I will keep you posted.
Thanks for your help, Mark

posted on June 30, 2015.

Still waiting for more information

posted on July 2, 2015.

More than 2 weeks now and still no funds. Their own rules say they will process wire transfers within 1-2 weeks

posted on July 2, 2015.

I have been contacted by a casino representative who very nicely assured me that the casino is working very hard to take care of all claims.

posted on July 2, 2015.

It really does seem as if the new management is going to turn things around.

posted on July 5, 2015.

Hi, just posting to keep this open for now. I'm sure I will be able to report my claim paid in full before too much longer.
Thanks, Mark

posted on July 8, 2015.

I was told that they are putting in an update request with the processor. I'm waiting for the information, I will post again when I know more.

posted on July 12, 2015.

Still waiting for an update. Will post again soon.

posted on July 15, 2015.

Still no information

posted on July 15, 2015.

Good afternoon, could I please get an update on my payment. It has been a month for this wire transfer request which is stated to take 1-2 weeks to process. I understand and appreciate the fact that the new management has its hands full trying to catch up with old requests left behind by the old management but the fact is I am also one of those old customers as well. There have been 4 requests of mine that I never received anything from in the past year from Pamper and its affiliates. I have probably been waiting the longest out of anyone for payment.

If we could go ahead and get this one closed with a nice green smile face, I think it would go a long way to show everyone how hard this new management is trying to do right by their customers and it would help me very much as well.
I am disabled and living on a very tight budget, these funds would make a very big difference in my life right now. Any help that can be offered with this wire transfer request would be greatly appreciated.

Thank you very much and have a wonderful day, Mark

posted on July 19, 2015.

Still waiting on information. I'll post as soon as they tell me something. Meanwhile, we'll just keep this open until I have some good news to share.

posted on July 21, 2015.

Dear Pamper Casino, I have to keep replying to this post every few days to prevent it from closing with a negative result. I really don't want to see that happen. I am trying to keep it open until I can close it with a positive result.

If there is anything I can do to assist you in completing this transaction please let me know.

Thank you and have a great day, Mark

posted on July 24, 2015.

Still waiting for an update. Will post again soon.

posted on July 27, 2015.

Good morning, it has been a month and a half now since I have requested payment. The terms stated on your support site is 1 to 2 weeks for processing. I am willing to do anything I can to help with the processing of this claim. If the bank wire is a problem for your processor I would be happy to accept a Western Union payment as well. As long as we can get this completed as soon as possible.

Thank you for your help

posted on July 30, 2015.

Hello, I have not received any response to phone calls, emails, and support tickets. Any information would be greatly appreciated.

Thank you and have a good day.

posted on August 3, 2015.

Hi, just posting to keep this open for now.

posted on August 3, 2015.

Still have not received any response to phone calls, emails, and support tickets since I was told that they were putting in a request for an update with the processor a month ago.

posted on August 5, 2015.

Still waiting on a response.

posted on August 8, 2015.

Still patiently awaiting information

posted on August 10, 2015.

I have someone looking into this for me and I will post again when I have more information.
Thank you

posted on August 13, 2015.

Still waiting for more information

posted on August 14, 2015.

I was trying to keep this case open until I could have it closed with a positive result but it has just been going on for too long.
I will not be posting again until I have something to report. If it closes with a negative result and I get some good news, I will have it reopened and post accordingly.
Thank you Ask Gamblers for all your efforts as always.

AskGamblers
posted on September 18, 2015.

This case has been reopened upon player's request and we would like to give it one more chance for a successful resolution.

AskGamblers
posted on September 18, 2015.

We received the update from the player that he received his winnings in full. Based on that info we consider this case as resolved and it is now officially closed.