Very unresponsive and unprofessional Customer Support.
Slotsvillage disables Account for no reason and voids cashout!
I signed up @ slotsvillage some months ago and played the 15$freebonus. I cleared all requirements and also support told me i can cashout. My documets and neteller # were also validated!
Last week i requested a withdrawal and asked once again before if all is fine or if they need anything else. i was told by livechat its all good to go. Today i find my account disabled and was told by livechat i should call their security dept. I did immedietly and was told my account would be closed and they cannot give me any expanation or reason!!??
is is more than ridicules and unacceptable behaviour for a so caled online casino. i assume the problem today (monday) is the only day this outfi pays withdrawals and i had one pending. so for now my account is closed and my withdrawal owed. no explanation or information from their side.
i hope you can assist me this issue!
@ all gamblers: BEWARE of slotsvillage.com (winward) it seems they have pretty uncommon business ethics/tactics.
regards from germany
Thank you for writing to us,
This customer has 7 duplicate accounts on our entire network, each account of his/her was blocked and closed permanently each time it was opened, and any further accounts s/he will open in our network will have the same outcome, due to his/her repetitive abusive behavior.
SlotsVillage did not refuse any cashout, but refuse him/her from having an account.
Furthermore, The customer has never made any single deposit on all his 7 accounts, therefore there is no need for a refund as we state on our T&C on closing accounts procedure.
This is not true at al. I have only 1 single account on slotsvillage, please send me proof that show these dupicate accounts. no account on any of your casinos from me was ever closed or anything.
i didnt breach your t&c´s on slotsvillage and have transcripts where your support tels me its all fine. also you never ever told me the story of the 7 dupicate accounts before.
please bring facts and evidence, i have it! otherwise i have to see this as another stall tactic. yes i won from the nd bonus and never made a deposit, is that a reason not topay legimate winners?
All your accounts are closed, you had no deposits on any and you are clearly abusing any casino for bonuses.
You repeat your exact same behavior on each casino, thus any time you open an account on our network it is closed once security see it has your same details, furthermore important to mention when you register an account you add different details which delay the process of closing your account but we always find it one way or another.
At the moment you have an account on almost every single casino on our network. The only way to "prove" they were permanently closed without revealing private information about you is for you to try and access those accounts. You will then see for yourself none are enable. To assist you allocate those 7 accounts, you always use the same email address (even though you change it on later stage, at the end is the same email) also you usually use one of these 2 nicknames; "lofton" and "dubydude" (we did not think it would be harmful to add it- however if moderator think it is please remove).
We thank AskGambler and know that they will always do the right thing when it comes to unwelcome behavior on casinos.
this is just an excuse for you not to pay legimate winnings,
i have all emasil and chat correspondence, you never ever mentioned multipe accounts or whatever. if i have another another account in your network this is not forbidden. you want to put me in the bonus abuser light but people wont believe you.
if one does a research on your casino(s) you aways find many warnings and same storys like i experince with you. you are rogued for a reason and now you prove it.
fortunately i won from a freebonus so no dmage has been done to me.
People be warned of slotsvillage and co. you will only have trouble..
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