This is what I call professional and responsible Customer Support.
Keep up the good work!
SlotsPlus.com casino -ignores payment & emails
Hi, I have been a player in SlotsPlus casino since Dec 1st,2011. I have been loosing my first deposits.. On Dec 24th,2011 I claimed their saturday bonus and got $95 bonus after my $100 deposit. I played my favorite game, BlackJack ( which is an allowed game by their coupon terms ) and made a withdrawal of $2092 . While I have been on my vacation and not reachable by phone, they sent me an email with a request for my personal documents , since I had them on my desktop ready, I sent it back to the casion's security dept.
After the holidays , coming back home, I could see that they did not process my withdrawal. I contacted their security team directly and also their support with few emails , but all my emails have been IGNORED !!
I still have not been paid or got any new update what is the status of my $2092 withdrawal and when I will be paid.
If I may add a personal comment, before I opened my account I could see they
welcome players from my country, Canada ,and I was sure it's OK to risk my money
in their casino, but I had no idea they are ignoring payments after withdrawal and don't reply to emails AT ALL ! ( I'm very much worried about my fair and lucky winnings)
This customer is under investigation due to possible fraud activity; we are still waiting for information from Moneybookers in order to complete our analysis. We will be posting our results in order to support our investigations.
SlotsPlus Security Department
Hello, this is the first time after weeks that I'm receiving some kind of response regarding
my payment status from slotsplus casino.
I still don't understand why my emails were ignored...
I have nothing to hide since I won fairly playing the game I love.
I'v been waiting 3 weeks , when do you think your investigation will be over
so your casino finally process my withdrawal?
Do you need me also to contact moneybookers for any info needed
to be provided to you?
HELLO, MY WITHDRAWAL FROM SLOTSPLUS WAS MADE ORIGINALLY
ON DEC 24RH,11 .I HAVE BEEN WAITING TO BE PAID SINCE THEN. I HAVE BEEN INFORMED ABOUT "INVESTIGATION" JUST RECENTLY AND SUGGESTED TO HELP
WITH INFO NEEDED FROM MONEYBOOKERS, BUT ALSO MY HELP TO EXPEDITE
MY WITHDRAWAL PAYMENT WAS IGNORED THIS WEEK.
MY SIMPLE QUESTION TO THE CASINO IS,
DOES IT REALLY TAKE THAT LONG( MORE THEN A MONTH!!!)
TO INVESTIGATE MY LUCKY
WINNINGS OR IT'S JUST THE CASINO TRY TO BRING ME TO POINT OF DESPAIR
AND GIVE UP MY WINNINGS??
THE TIME FRAME SHOULD NOT BE THAT LONG, IT MAKES NO SENSE
SOMETHING IS WRONG WITH THE CASINO'S BEHAVIOR
Could you please provide us with an email address in order to send you a complete analysis and supporting documents to prove tha this player has commited fraud against our group of casinos?
We have an elaborated document but we do not see and upload option in your forum.
SlotsPlus Fraud Department
I did not commit any "fraud" against anyone...
This casino just trying to avoid my fair winnings.
I played blackjack and won total of $2092 , how can it be fraud
by playing and winning in BlackJack game?
If they have a system\softwear problem by me winning
in their casino games, how can it be my fault? what fraud were commited here?
I can send you report with all my deposits made in this group of casinos
and show you all my previous losses .. I wonder,as long as I was loosing my money
no "fraud" were commited, but only after my first withdrawal??
as you can see, something is very odd with the casino's behavior .
Please let me know if you need to see my report with all my deposits made
from my moneybookers account
thank you for your assistance
By your approval ,
I emailed you the report from my moneybookers account
with a proof of the many deposits made in their group
We received an email from the representative of the casino, with the evidence which surely proofs this is about fraud player. Regarding to that, this complaint is solved, in favor of the casino, so it's reputation would not be disturbed.
Leave your comment about this complaint
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games