Slots Jungle Casino closed my account and stole my money

RESOLVED
posted on December 22, 2014.

I registered in Slotsjunle in October, sent my documents. They accepted them and my account was verified. Meanwhile I deposited and played, finally I won $3500. They paid me $500 four times. The last installment was sent last Monday. One day later I tried to log in, I got the following error message: You are not allowed to log in, call customer service.

I asked support via live chat what happened. They said my account was closed due to security reason, but there is no more information.

I wrote an email to support, here is the answer:
"I'm sorry, your account has been closed on a decision from higher management. Unfortunately I don’t have any more information to share with you.

Please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security."

This is totally unacceptable, they don't tell me why my accounts were closed. I asked them which point of T&C was violated (I think nothing), but nobody answered me. I can not withdraw my remaining $1500. They stole it.

posted on December 24, 2014.

Dear Lazar,
Please see the information below:
SlotsJungle reserves the right to withhold play and/or payment:
(a) from any party that SlotsJungle deems as fraudulent or false.
(b) If you are found cheating or if it is determined by SlotsJungle that you have used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play.
(c) The source of the funds used by User for gambling on the Internet through the application of the software is not illegal
Any form of collusion/syndicate play is also prohibited.
http:/­/ww­w.s­lot­sju­ngl­e.c­om/­Ter­msA­ndC­ond­iti­ons.aspx

It was noticed a possible game manipulation on your Slots Jungle Account, means you violated the Terms & Conditions of the casino , which leads to account closure.

Regards,
Catherine Dore
VIP Account Manager

posted on December 25, 2014.

I don't understand what you mean with "possible game manipulation". I can't imagine how it is possible to manipulate your software (where I can only click the buttons) and randomness of the game. Or is it possible? I felt sometimes you manipulate the result of Blackjack game... I thought your games are fair and nobody can manipulate them. How can I and other players trust your games in the future?

I use only neteller for deposit and withdraw. No credit cards.
I have two computers and one mobile phone with internet connection, but I think it is absolutely normal in 2014. I used only one every time.

If you don't pay out my winnings correctly, at least I would like to get back my deposits. I deposited $2860, and you sent me $2000, so the difference is $860. Please send it to my neteller account.

posted on December 27, 2014.

Dear Lazar,

As your account was closed due to security reasons, unfortunately, I have no information to share with you, as it can compromise the internal security of the company.

Regards,
Catherine Dore

posted on December 29, 2014.

Hi,

Provided more detailed information why security check was not passed to Askgamblers.

Regards,
Slots Jungle Casino

posted on December 31, 2014.

I am waiting for more detailed information too. I don't understand what you mean "possible game manipulation" as I wrote earlier.

posted on January 2, 2015.

Dear Lazar,

Slots Jungle Casino keeps the right not to disclose the internal data that can compromise further casino security. As for the reasons, why your account was close, you might have received a certain e-mail with the explanations. Please be so kind to check your inbox for such e-mails.

Kind regards,
Catherine Dore

posted on January 2, 2015.

I checed my inbox, and I have only one email from Kurt:
Hello Lazar
Thank you for your e-mail
I'm sorry, your account has been closed on a decision from higher management. Unfortunately I don’t have any more information to share with you.

Please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security
Best regards,
Kurt Robins
Slotsjungle Online Casino

My first problem is closing my account. Second problem is explanation. Nobody tells me why my account was closed. I wrote emails to Finance, no answers. I understand you don't want publish the detailed reasons here but please send me it in email or call me.

posted on January 3, 2015.

Dear Lazar,
Please wait for my call.

Best regards,
Catherine Dore

posted on January 4, 2015.

I am waiting for your call.

posted on January 4, 2015.

Dear Lazar,

Please provide us with the valid number you can be reached by. I've been calling you for two days, no reply.

Thank you!

Best regards,
Catherine Dore

AskGamblers
posted on January 4, 2015.

After examining all information that we get our conclusion is that this player didn't pass security check. If player think that he/she have a case, he/she can seek further help through Gambling Commission.