Complaint #21 Slots of Vegas Casino

Offers

By esws1

12 years ago

Message on forum

This is my chat session with Slots of Vegas. I got nothing but the runaround and they did not honor what their message said. My deposit was not accepted because of their technical problems and the message states that if you cannot make your deposit, you get a 200.00 chip on them. It did not happen! You can decide for yourself, but I will be playing somewhere else, with a more reputable casino. This casino should be placed back on the rogue list.

Hi! Thank you for using our LiveChat Service. This is 'Lena'. Please verify your Email and Phone Number so that I can assist you.

nanny3361: xxxxxxxxxx i tried to redeem coupon 3chances300 but the system would not take my deposit

Lena: Thank you for holding. I will be with you in a few moments.

Lena: Please bear with me for a moment

Lena: Unfortunately we are having some limitations with some of our processors at this time, so in this case you can try back in 3-4 hours or try another deposit methods as EZVocuher , Western Union or Money Gram. We apologize for the inconvenience and we are working to get this situation solved as soon as possible.

nanny3361: well the message i received says if i can't make a deposit for any reason, i will get a 200.00 chip

nanny3361: What? You Deposit Didn't Get Approved? Here's $200... Your deposit attempt wasn't approved. Give us a chance to help you! If we can't get it to go through, we'll credit you with a $200 chip... completely on the house. We're that confident we can get you approved.

nanny3361: that is the message that i received along with the 3chances300 coupon

nanny3361: are you still there

Lena: Thanks for your patience. I'm sorry your last transaction was a free bonus. They can't be redeemed in a row. What we can offer is an alternatyive deposit method

nanny3361: so, am i to understand that slots of vegas will not honor their messages they send, it does not say anything about previous free bonuses

Lena: those are general rules free bonuses in a row aren't allowed your last 3 transactions are free chips in a row, I can't grant a fourth one

nanny3361: furthermore, there are no stipulations stated in the message they sent, i tried to make a deposit, i did not try to get something free

nanny3361: i do not have any other way to make a deposit

Lena: I understand but the promotion only applies if the rules are in order. The last transactions are free chips we can't credit another one but we can offer you an alternative deposit method such as Money Gram

nanny3361: i was on chat a few minutes ago with "tom" who was transferring me to deposits concerning this matter but we got disconnected. perhaps you should check with them

Lena: Let me transfer you to our Deposit Center, thank you so much for holding an agent will be with you shortly!

Please wait while I transfer the chat to 'Maggie'.

Hi! Thank you for using our LiveChat Service. This is 'Maggie'. Please verify your Email and Phone Number so that I can assist you.

nanny3361: xxxxxxxxxxxxxx

nanny3361: i tried to redeem coupon 3chances300 but the system would not take my deposit

Maggie: For verification purposes, can you please tell me if this information is correct? Your username is nanny3361 on Slots of Vegas Casino

nanny3361: yes

Maggie: Please allow me a few moments to check your account.

Maggie: Unfortunately we are having some limitations with some of our processors at this time, so in this case no new cards can be processed. In this case you can try again on Mondayl or else please try another deposit method such as EZ Voucher, Money Gram or Western Union (these last two during business hours). We apologize for the inconvenience and we are working to get this situation solved as soon as possible.

nanny3361: this is a message i received from slots of vegas: What? You Deposit Didn't Get Approved? Here's $200... Your deposit attempt wasn't approved. Give us a chance to help you! If we can't get it to go through, we'll credit you with a $200 chip... completely on the house. We're that confident we can get you approved. i tried to make a deposit, not get something for free but could not make a deposit. i would like to play but have no other way to make a deposit. i feel like slots of vegas thinks i am trying to scam them when that is in fact not true at all

Maggie: Please allow me one moment and I will redirect you to our Customer Service area and they will be able to assist you. Thanks for your patience!

Please wait while I transfer the chat to the best suited site operator.

Hi! Thank you for using our LiveChat Service. This is 'Linda'. Please verify your Email and Phone Number so that I can assist you.

Please wait while I transfer the chat to the best suited site operator.

Hi! Thank you for using our LiveChat Service. This is 'Lena'. Please verify your Email and Phone Number so that I can assist you.

Lena: I'm sorry your last transaction was a free bonus. They can't be redeemed in a row. the last 4 transactions are free chips in a row. This promotion is only available but only if the free bonuses rules are followed.

nanny3361: this is the 3rd time i have been transferred. I will just post this entire chat session on askgamblers.com and people can decide for themselves

Disputed Casino Slots of Vegas Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

13 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Slots of Vegas Casino

• Representative

13 years ago

Dear AskGamblers:

As requested; please close this complaint

Thanks

< name removed >

esws1

• 1 reviews

13 years ago

yes thanks

AskGamblers

• Support Team

13 years ago

Can we close this complaint now?

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572