Slots of Vegas - offers

RESOLVED
posted on November 18, 2012.

This is my chat session with Slots of Vegas. I got nothing but the runaround and they did not honor what their message said. My deposit was not accepted because of their technical problems and the message states that if you cannot make your deposit, you get a 200.00 chip on them. It did not happen! You can decide for yourself, but I will be playing somewhere else, with a more reputable casino. This casino should be placed back on the rogue list.

Hi! Thank you for using our LiveChat Service. This is 'Lena'. Please verify your Email and Phone Number so that I can assist you.

nanny3361: xxxxxxxxxx i tried to redeem coupon 3chances300 but the system would not take my deposit

Lena: Thank you for holding. I will be with you in a few moments.

Lena: Please bear with me for a moment

Lena: Unfortunately we are having some limitations with some of our processors at this time, so in this case you can try back in 3-4 hours or try another deposit methods as EZVocuher , Western Union or Money Gram. We apologize for the inconvenience and we are working to get this situation solved as soon as possible.

nanny3361: well the message i received says if i can't make a deposit for any reason, i will get a 200.00 chip

nanny3361: What? You Deposit Didn't Get Approved? Here's $200... Your deposit attempt wasn't approved. Give us a chance to help you! If we can't get it to go through, we'll credit you with a $200 chip... completely on the house. We're that confident we can get you approved.

nanny3361: that is the message that i received along with the 3chances300 coupon

nanny3361: are you still there

Lena: Thanks for your patience. I'm sorry your last transaction was a free bonus. They can't be redeemed in a row. What we can offer is an alternatyive deposit method

nanny3361: so, am i to understand that slots of vegas will not honor their messages they send, it does not say anything about previous free bonuses

Lena: those are general rules free bonuses in a row aren't allowed your last 3 transactions are free chips in a row, I can't grant a fourth one

nanny3361: furthermore, there are no stipulations stated in the message they sent, i tried to make a deposit, i did not try to get something free

nanny3361: i do not have any other way to make a deposit

Lena: I understand but the promotion only applies if the rules are in order. The last transactions are free chips we can't credit another one but we can offer you an alternative deposit method such as Money Gram

nanny3361: i was on chat a few minutes ago with "tom" who was transferring me to deposits concerning this matter but we got disconnected. perhaps you should check with them

Lena: Let me transfer you to our Deposit Center, thank you so much for holding an agent will be with you shortly!

Please wait while I transfer the chat to 'Maggie'.

Hi! Thank you for using our LiveChat Service. This is 'Maggie'. Please verify your Email and Phone Number so that I can assist you.

nanny3361: xxxxxxxxxxxxxx

nanny3361: i tried to redeem coupon 3chances300 but the system would not take my deposit

Maggie: For verification purposes, can you please tell me if this information is correct? Your username is nanny3361 on Slots of Vegas Casino

nanny3361: yes

Maggie: Please allow me a few moments to check your account.

Maggie: Unfortunately we are having some limitations with some of our processors at this time, so in this case no new cards can be processed. In this case you can try again on Mondayl or else please try another deposit method such as EZ Voucher, Money Gram or Western Union (these last two during business hours). We apologize for the inconvenience and we are working to get this situation solved as soon as possible.

nanny3361: this is a message i received from slots of vegas: What? You Deposit Didn't Get Approved? Here's $200... Your deposit attempt wasn't approved. Give us a chance to help you! If we can't get it to go through, we'll credit you with a $200 chip... completely on the house. We're that confident we can get you approved. i tried to make a deposit, not get something for free but could not make a deposit. i would like to play but have no other way to make a deposit. i feel like slots of vegas thinks i am trying to scam them when that is in fact not true at all

Maggie: Please allow me one moment and I will redirect you to our Customer Service area and they will be able to assist you. Thanks for your patience!

Please wait while I transfer the chat to the best suited site operator.

Hi! Thank you for using our LiveChat Service. This is 'Linda'. Please verify your Email and Phone Number so that I can assist you.

Please wait while I transfer the chat to the best suited site operator.

Hi! Thank you for using our LiveChat Service. This is 'Lena'. Please verify your Email and Phone Number so that I can assist you.

Lena: I'm sorry your last transaction was a free bonus. They can't be redeemed in a row. the last 4 transactions are free chips in a row. This promotion is only available but only if the free bonuses rules are followed.

nanny3361: this is the 3rd time i have been transferred. I will just post this entire chat session on askgamblers.com and people can decide for themselves

posted on November 20, 2012.

Dear nanny3361:

I will check with SOV Manager if you made any deposit attempt.

Cheers

Cindy Greco

posted on November 20, 2012.

Dear Player:

It seems like system did not detect your deposit attempt and CS was unable to credit your account.

Casino Manager checked with Accounting and found your deposit attempt and credited your account accordingly.

Cheers

Cindy Greco

posted on November 21, 2012.

Thanks to Cindy. The problem was taken care of when she got involved.

AskGamblers
posted on November 21, 2012.

 Can we close this complaint now?

posted on November 21, 2012.

yes thanks

posted on November 24, 2012.

Dear AskGamblers:

As requested; please close this complaint

Thanks

Cindy Greco

AskGamblers
posted on November 26, 2012.

 Complaint solved!