Slots of Vegas is not a fair gaming site

RESOLVED
posted on May 14, 2013.

Slot of Vegas customer support is deceptive and their withdrawal policy is not accurate. I tried to withdraw 2500 dollars which is stated is their limit. I have called every couple of days to check the status because I was originally told it would be approximately 15 days until I received my funds, ther was never any mention of split payout. In fairness I was told that 1 of the bonuses would have to be paid back because I had a balance before I redeposited to the site. OK fine but now that they have supposedly approved it I will only recieve 1066.00 which is half of my winnings minus the bonus. The customer service representative told me and I quote" we can pay however we want to" and you will receive the first payment in about 20 days and the following in another 30 days. Why is that not stated. I have attached a screen shot as proof of what I am telling you please note the dates I requested. I would like them to honor what the reps are telling people on the phone and send me my winnings.

Date Transaction Amount

5/14/2013 11:16:00 AM Overnight Express Withdrawal Requested ($1,066.00)

5/14/2013 11:15:50 AM Manager Withdrawal Approved! ($368.00)

5/14/2013 11:15:50 AM Manager Withdrawal Requested ($368.00)

5/14/2013 11:15:35 AM Overnight Express Withdrawal Declined $1,434.00

5/14/2013 11:15:35 AM Overnight Express Withdrawal Approved! ($1,066.00)

4/23/2013 3:44:23 PM Overnight Express Withdrawal Requested ($2,500.00)

4/23/2013 11:29:09 AM Overnight Express Withdrawal Declined $2,500.00

4/17/2013 12:09:04 AM Overnight Express Withdrawal Requested ($2,500.00)

4/16/2013 11:43:52 PM Overnight Express Withdrawal Cancelled $1,500.00

4/16/2013 11:09:20 PM Overnight Express Withdrawal Requested ($1,500.00)

If they want customers to continue to play on thier site. This organization really need to update their training process and give customers realistics dates on when they can and will recieve their winning.

ichoose1

1 2 3

posted on May 21, 2013.

Dear Player:

As per Casino rules In most cases, payments will be made within 7 –10 business days of approval. http:/­/ww­w.s­lot­sof­veg­as.c­om­/ba­nki­ng.php

Regards

Cindy greco

posted on May 21, 2013.

Dear Player

Please keep in mind that as per casino rules, payments will be made within 7 –10 business days of approval. http:/­/ww­w.s­lot­sof­veg­as.c­om­/ba­nki­ng.php

Regards'

Cindy Greco

posted on May 22, 2013.

Ms. Greco,

It has been more than 10 days, I got an e-mail from Monika wanting verification again after the payout was approved by managemen on the 15th of this month. Also the second payout has not been approved and I was told it would be 5 business days after the first payout for approval. I requested from Monika a date and a tracking number for when my payout would be sent in a response to her e-mail, I have yet to receive a reponse. I e-mailed her 6 times before I got a response telling me it was going to be more time. Please pay me as promised, I have not gotten anything since I started the withdrawal process on April 17th, 2013. If you could give me a tracking number for both withdrawals 1066 x 2, I would greatly appreciated so far all I have received are more delays and e-mails promising to pay.

JR ichoose1

posted on May 22, 2013.

Ms. Greco I have included below the response from Monica to validate what I told you in the first reply.

ITue, May 21, 2013 at 12:23 PM

Tue, 12:23 PM

Message starred

FROM ichoose1 TO 1 recipient

Re: Payout Verfication information

To

Monika


Dear Monika,


My approval was on the 14th of May so should I expect a check on the 24th of May which is the 10 days. Second, I have a second withdrawal pending how long will it take considering you already have all the information you requested from me to process. I was told the second check for 1066 dollars would be approved in 5 business days is that not true either. Also I know you track the checks somehow, because I have seen your replies on Askgamblers.com. Again I ask when will the 1st check be sent and the second check approved and sent, I need proof you have sent it and a way to track it, until I receive it in my hands. Monika, I don't know you personally, but the folks I have talked to on the phone are just flat out liars. I hope this is not the case with you as well. You not answering this e-mail with good dates,times and tracking information will speak volumes to me at this point.


Thanking you in advance for your assistance.


ichoose1

From: Monika

To: 'ichoose1'

Sent: Tuesday, May 21, 2013 12:00 PM

Subject: RE: Payout Verfication information

Dear (Removed my Name) ichoose1


Thanks for the information, remember our withdrawals take 10-20 business days from approval date to be sent. Once you receive the check all you need to do is to deposit it into your bank account.



Best Wishes


Monika

Slots of Vegas Casino

Withdrawals Department

posted on May 24, 2013.

I_am_s­til­l_w­ait­ing­_fo­r_p­ayout

Thanks

ichoose1

posted on May 25, 2013.

Dear Player:

Your cashout was approved on 5/14/2013 11:15:36 AM. Yesterday was the 8th business day. Payment should be processed by Tuesday the latest.

Regards

Cindy Greco

posted on May 28, 2013.

It is now Tuesday, and I have not received any e-mail or anything else acknowledging my payment has been sent. I have e-mailed Monika twice this morning, And still no response.

Thanks

Jeannette

posted on May 28, 2013.

Dear Player:

I had the chance to speak with the Casino and they will be processing your payment today as mentioned before. Once processed I will keep you informed.

Regards

Cindy Greco

posted on May 29, 2013.

I also talked to customer service at the casino today and the rep stated there was no update to my account. I have not received a tracking number, so what is the delay now! Also the second half of my withdrawal is still not approved which was supposed to be approved yesterday as well still waiting for 1066x2 since April 17, 2013. You stated in your reply you will let me know when processed I thought it was processing time that required all this time. Again I humbly request my withdrawal of 1066x2

Ichoose1

posted on May 31, 2013.

Slots of Vegas reallyyyyyy needs to stop lying to its customers. On this site, it states my payment was processed according to thier response to this site. It has been processing since the 14th of the month. I have called for a tracking number and waited for one to appear in my e-mail and I have not received either. This is really bad business on so many levels I cannot begin to voice my frustration. I get at least 2-3 bonus e-mails a week from them encouraging me to play, but they can't seem to use that same e-mail to send me a tracking number. Also the second half of my winnings is still showing in the account, I also inquired about that, and was told the same lie they have been telling since the 15th of may it will be 10 days. I don't know how they can keep telling the same stories with a such sincerity on the phone and in e-mail. I just want Cindy or whomever is reading this to know I will continue to post daily if necessary until I recieve my payout of 1066 x2. Why don't you guys figure out how to get your customers paid. You surely don't seem to have any difficulty getting your payments. I have been patient, and have listened to this organization tell one lie after another. This process started in April and it is now the last day of May, I have not received a dime from this place since winning. Why don't they advertise along with the bonus if you win it will be forever before you are paid, or we pay you when we get good and ready, just keep calling we have plenty of employees to tell you it's going to be another 10,20 30,days in processing. This is just a shame for anyone to treat thier customers with such direspect and expect them to continue hearing lies until when and if they decide to honor ther side of the deal. Still waiting on my 1066x2

Ichoose1

posted on June 3, 2013.

Dear Player

As soon as the third Party processor provides the tracking number we will be giving it to you.

Regards

Cindy Greco

posted on June 5, 2013.

This is ridiculous I have this same story according to your own website I should have been paid long ago. Is there a management person to escalate to,. I cannot believe this place,. I have not received anything but lip service. My second half of my winnings is still in my account and like others on this Site my account no longer show bonuses. Also told by CS on my daily call the second half which is 1066 would start clock over. What clock they are not fair and would like askgamblers to put them back on. The don't play list. SOV why don't you have any integrity. I know this place has got to stop telling lies on top of lies to its players. I made a screen shot of my account for fear as long as it has been they will try to state o they no longer own me which is crazy. Just pay me my funds I played fair why can't SOV do the same thing.

posted on June 5, 2013.

This is ridiculous I have this same story according to your own website I should have been paid long ago. Is there a management person to escalate to,. I cannot believe this place,. I have not received anything but lip service. My second half of my winnings is still in my account and like others on this Site my account no longer show bonuses. Also told by CS on my daily call the second half which is 1066 would start clock over. What clock they are not fair and would like askgamblers to put them back on. The don't play list. SOV why don't you have any integrity. I know this place has got to stop telling lies on top of lies to its players. I made a screen shot of my account for fear as long as it has been they will try to state o they no longer own me which is crazy. Just pay me my funds I played fair why can't SOV do the same thing.

posted on June 7, 2013.

I still have not been paid, when I call they tell me it is at the processor, I don't have my first half of my pay out and its been almost 2 months since the process started, and I was told the process for the second half starts over again. There is no mention of split payout on their site, nor any mention of how long it truly takes to get paid, just a scan of this site lets me know there is something going on with slots of vegas, and its not good. I was told yesterday I was going to receive a phone call or e-mail today with my tracking number, needless to say neither of those events has happened yet but I will wait until mid-night before I conclude this is another BIG LIE, this establishment has told. I was even told by the operator they have a new way to pay the winners by putting the winnings back on the card used to play, I said great where do I sign up. Oh you don't qualify for that process because you started the other process first, after your account is cleared, the next time you win you can use that method, just some more lies. Cindy since you are replying to the complaints why won't you tell management to do what is right and pay me my winnings I won them fair and square. You said it was at the processor, on the 29th of last month, another month has come and still no money. Don't you have any ethic in running a business. How can you sleep at night knowing you have done people wrong. I will continue to write on this site and send e-mails to anyone at your estabishment until I get my money. I see you have paid some people, I would really like to be one of those people. Sooner rather than later, if anyone at Slots of Vegas really reads this, know that I am not going away, I will continue to write until I get my $2132,00.

posted on June 8, 2013.

Where is my first payout tracking number is where is my second payout as well. When will it be processed, excuses have run out. I am waiting and I am not happy. You take 30 seconds to access my account for a withdrawal and it is taking SOV, 30,60,90,,,, I can't calculate because I have not been paid one red dime. I won fair and square, the internet is a very powerful tool for all to use, if it were to get a blast of lets say 4 million folks about the bad pay practice of SOV, that would be really sad. I was just contacted by another player who can and will do it if you don't pay him. In fact he told me he is contactacing every SOV Player he can find to see how long they have waited and is going to send a petition to www.meic.gv.cr.

I really don't like messy things, but I can understand his frustration. PLEASE PAY MY WINNINGS 1066X2. AND CLOSE OUT THIS BUSINESS NOW!!!!!!

posted on June 10, 2013.

Talked to the casino supervisor Ralph, today he indicated he would try to get the tracking number from the processor. Who allows someone to send money on thier behalf and not have a way of tracking if the money was sent? Sounds a little suspect to me, but at this point I really dont' care how they get me my funds as long as they arrive. I have seen on this site where Cindy has been able to provide tracking numbers for other customers to track the payment. Cindy if you are reading this can you please tell me my tracking number Ralph indicated he does not have access to this information but would try to get it. I would appreciate my tracking number now. So that I know the money is in route. I travel for business and can make sure someone can get this package or put on hold until I return home. Please GET THE TRACKING NUMBER if it exists. I hope this is not like all the other information I have received to this point. I was also informed by Ralph, that the second half 1066 was processed on the 7th and indicated it would be 7-10 days before payout. I will believe when I see it, but I will keep posting and calling until I get every dime, just as SOV got every dime of my deposit.

posted on June 12, 2013.

Yet another day has come and gone and no payout. It is now June 11, 2013. Cindy stated on this site it was processed on the 29th,of May. Ralph Biggers sent me an e-mail stating it was processed on the 6th of June. He also indicated the second half of my payout was finally processed. Still I wait not receiving a dime. I will continue to write and sending e-mails to the management until I get my payout

ichoose1

posted on June 13, 2013.

Hi

I am an Affiliate Conference in Amsterdam. As soon as I ger back I will check your payout info and status. Also you can contact CS and request if is available already

Regards

Cindy Greco

posted on June 14, 2013.

Please allow my complaint to remain open until I get the remainder of my winnings. I have only received 1066 and the second half is at the "processor" and has been since June 6th 2013. I will continue to post as stated earlier until I recieve all that was won.

ichoose1

posted on June 17, 2013.

Dear Player

Your second payment of $1066 has been approved on 6/7/2013 10:36:48 AM . I will keep you informed once it has been processed and sent out.

Regards

Cindy Greco

posted on June 18, 2013.

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posted on June 21, 2013.

Dear Player:

Your payment has been processed on 6/20/2013 3:33:03 PM via Pay2Card so it will be available for you next week

Regards

Cindy Greco

posted on June 21, 2013.

I will responsd when and If I see it on my card.

Thanks

Jeannette

posted on June 25, 2013.

I have finally received my the second half of my winnings.

posted on June 25, 2013.

I have finally received my the second half of my winnings.

AskGamblers
posted on June 25, 2013.

 Complaint solved!