Slots of Vegas Casino - Failed to Pay $1,884 & Locked My Accout

UNRESOLVED
posted on July 14, 2016.

I won this money fairly and in the spirit of the game and such I require prompt payment

• When my account was “locked/revoked” without being notified, I had
o An account balance $0.18 USD
o 36 Comp points
o Approved Payment - $1784 USD
- via Net Teller
o Pending Payment - $100 USD
- via Net Teller

Slots of Vegas still needs to pay me the money it owes: $1,884 USD to my Net Teller (Account ID 459825434630).
• Especially since this $1,884 consists of my legitimate winnings that costed my $701 AUD of my deposited money.
• Below is the deposit summary depicting the total of $701 AUD

Deposits
# Date Transaction Amount
1 6/02/2016 0:00 DF-Amex Deposit Approved! $100.00
2 6/01/2016 0:00 DF-Amex Deposit Approved! $269.00
3 6/01/2016 0:00 DF-Amex Deposit Approved! $131.00
4 6/01/2016 0:00 DF-Amex Deposit Approved! $100.00
5 6/01/2016 0:00 DF-Amex Deposit Approved! $101.00
$701.00

Cash-out #1 - $1,784 - Approved
# Date Transaction Amount
1 7/01/2016 15:36 Manager Withdrawal Approved! -$774.18
2 7/01/2016 15:36 Manager Withdrawal Requested -$774.18
3 7/01/2016 15:36 Wire Transfer Withdrawal Declined $774.00
4 7/01/2016 15:36 Wire Transfer Withdrawal Approved! -$1,010.00
-$1,784.36

Cash-out #2 - $100 - Pending
# Date Transaction Amount
1 7/06/2016 11:59 NETeller Withdrawal Requested -$100.00


______­___­___­___­___­___­_______
EMAIL FROM Slots Of Vegas In relation to the locking of my account:
______­___­___­___­___­___­_______
Thu 14/07/2016 12:31 AM
______­___­___­___­___­_______
Hello,

I hope you are doing fine.

I am sorry to inform you that your casino access has been revoked. The decision is unfortunately, non-reversible. Any casino account can be closed based on our sole discretion as part of our policies to ensure game fairness, the safe keeping of company assets and our third party processors. Your understanding is appreciated.

Have a great one.

Chuck S.
Customer support.

AskGamblers
posted on July 19, 2016.

Dear @bscotty,

Please let us know if there's some update on your issue.

posted on July 23, 2016.

Hi bscotty & AG--

I just realized I hadn't responded to this and bscotty's other thread. Unfortunately, I'm home right now and will have to go into the office to get my notes, tomorrow afternoon.

I'll definitely be back with the full explanation (although I'm quite certain bscotty is already aware).

Tawni

posted on July 24, 2016.

Current status of issues
-----------
ISSUE 1 - $1784USD & $100USD transfer to Neteller Account "Denied"
------­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­---­­--­-----
Cashout & Account Balance
------­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­---­­--­-----
Date - Transaction - Amount
o Approved Payment - $1784 USD
- via Net Teller
o Pending Payment - $100 USD
- via Net Teller

TOTAL AMOUNT OWED: $1,884 USD
------­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­------
DEPOSITS To Slots of Vegas
------­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­-------
Date & Time - Credit Card - Amount ($USD)
6/02/2016 0:00 - DF-Amex Deposit Approved! - $100.00
6/01/2016 0:00 - DF-Amex Deposit Approved! - $269.00
6/01/2016 0:00 - DF-Amex Deposit Approved! - $131.00
6/01/2016 0:00 - DF-Amex Deposit Approved! - $100.00
6/01/2016 0:00 - DF-Amex Deposit Approved! - $101.00
TOTAL Deposit (USD) $701.00
______­___­___­___­___­___­___­___­___­___­___­___­___­___­_____

ISSUE 2 - Account Locked
* As at 25th July at 8:02am (Sydney Local Time) - I am still unab le to access my account
- Message at login (after successful details are entered) - "You are not allowed to log in. Please Contact Customer Service for More Information"

------­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­---­­--­-­-­--­­------
Customer service was extremely unhelpful, delaying and wasting my time, instructing me to call back at specified time intervals only to hang up on my call or leave me on hold for long periods of time. I have now got a large mobile bill cause of these poor customer service practises

posted on July 26, 2016.

Still Waiting for my Money.... Bills are mounting up and im begining to worry.

When money is so easily deposited from Credit cards...

I'm getting upset with the cash-out-delays and hurdles (Cancellation of approved withdraws!! and Now account lockout!!" this casino is utilising to prevent me from gaining access the money that is rightfully mine.

Bad experiences from rogue online casinos will surely result in me playing online casinos every again

posted on July 29, 2016.

Casino has still not replied and as a customer i feel let down

posted on July 29, 2016.

Still waiting for my money. I'm getting disappointed by the lack of customer service by the casino

posted on July 31, 2016.

still waiting for my money from the casino