Slots of Vegas Casino won't pay me

UNRESOLVED
posted on November 20, 2012.

I have had an account with Slots of Vegas for a long time. Having not played there in a long time, I went into my account only to find that there was $114.00 in it. I began to play, that $114.00 and got it up to $500.00 and went to the game "Naughty and Nice". I hit the jackpot and won $14,000.00! Well they won't pay! They say that the $114.00 was a free chip and that they will only pay $114.00. They also say that I have a $3700.00 paythru to get to the $114.00. Anything after that will be gone from my account! The $14,000.00 is in my account now, I can show you!!!

What can I do! This is so unfair!!!

posted on November 28, 2012.

Dear Player:

We will look into this matter and will get back to you ASAP

Cindy Greco

posted on November 29, 2012.

Dear Player

Winnings are coming from $114 Come Back Free Chip credited by the casino. Unfortunately as per casino rules Free Chips have a maximum cash-out

As per casino rules: http:/­/ww­w.s­lot­sof­veg­as.c­om­/ru­les.php

Unless otherwise stated, the max cash out for all no-deposit bonuses will not exceed 1 times the amount value of the bonus redeemed. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100.

Cheers

Cindy Greco