This is what I call professional and responsible Customer Support.
Keep up the good work!
rd120786 submitted a complaint.
Slots of Vegas Casino still delaying payouts
Here we go again. I have 2 approved payouts with this casino. The 1st one was approved on 5/14 and I still do not have my funds over 2 weeks later. No tracking no. has been provided as requested several times through my vip manager. Please help
now after talking to live chat, I am being told to wait another 2 business day. Seems they need some verification. this is BS!!!!!!! all of my documents are on file as I have had 2 payouts rec'd from them in the past 30 days. On top of all of this they have cut my account from collecting unrestricted bonuses because I play to well and occasionally come out ahead. After the last 2 payouts I thought maybe this casino does not belong on the rogue this. But now I'm pretty sure it does. All I want is the 3244.00 that is owed to me
After speaking with my vip manager, they do not need anything. but still no tracking info. yes you can play at this casino, but try to withdrawal and you get major delays and excuses. Waiting time is 6-8 weeks before you receive your payout from the date of request. Withdrawal more than 50% of total deposits and your account will be blocked from unrestricted bonuses, vip player or not!!
I will go ahead and check your payment status with the Casino
They are now telling me that no tracking information will be available until Friday. This is not acceptable!!!!! Why do I have to come here and complain to get the processor to send the check. The other deposit was approved last Friday and as of today still has not even been sent to the processor
Your payment will be sent out within the next 24 hours
still no money or tracking no.
According to Slots of Vegas a check for $ 2.044 has been processed on 5/31/2012 at 8:01:30 PM
Thank You very much, I did rec. the check for 2044.02 today. The final withdrawal of 1200 was approved on 5/25 and as of today has still not been sent to the processor
Can you help me with this other withdrawal for 1200.00. It was approved 2 weeks ago and still has not been sent to the processor as of today.
$1200 Payment has been processed on 6/8/2012 at 10:27:00 AM you should be receiving it shortly.
Thank you again!! I rec'd the check today. I really do like this casino!! You just have to be aware that your payout will take 4- 6 weeks from the date of request to the date the funds are in your hands. I just wish they didn't take so long. Case closed, happy camper :)
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