Slots of Vegas Casino - Perplexed and looking for answers

RESOLVED
posted on July 25, 2013.

I deposited $50. I took the 350% bonus of $175. I played through the requirements and lost. So, I deposited another $50 and took the 350% bonus and won. The casino refused my withdrawal stating that I did not play through the minimum. I referred them to my comp balance which showed I played through over $4000 worth. The casino stated that according to their terms and conditions, I had to win a minimum of $450 in order to cash out since they would be withholding $350 as the bonus I collected. Fellow members, please join in, let me know if I lost and then redeposited should I be penalized the previous deposit just because I have now won? The casino terms and conditions state that the casino will be the final arbitrator and all decisions are final. Members, do you agree with this casino's ruling?

Thanks for being the jury!!!

posted on July 26, 2013.

Dear Player:

Would you be so kind and send me your casino username via email to [email protected] since I did not receive it.

Thanks

Cindy Greco

posted on July 29, 2013.

Dear Player:

Would you be so kind and send me an email with your casino username?

Thanks

Cindy Greco

posted on August 1, 2013.

Dear Player:

Now that I have your username I will be glad to check into this.

Regards

Cindy Greco

posted on August 5, 2013.

Dear Player

I will check your account status tomorrow

Regards

Cindy Greco

posted on August 6, 2013.

Cindy, I sent you the requested information on 7/28/13. However, I will send it again.

posted on August 9, 2013.

Dear Player

I have requested your account history to the casino and I will receive it today

Regards

Cindy Greco

AskGamblers
posted on August 13, 2013.

 Any news here?

AskGamblers
posted on August 18, 2013.

 Is this problem solved?

posted on August 21, 2013.

Dear Player:

Your case has been escalated to casino Manager of Slots of Vegas for an explanation

Thanks

Cindy Greco

posted on August 25, 2013.

Dear player

On Monday I will check your escalation status

Regards

Cindy Greco

posted on August 28, 2013.

Dear Player:

I had the chance of checking your account with them:

On 7/20/2013 8:39:27 AM you made a $50 Deposit

On 7/20/2013 8:39:27 AM you've redeemed Bonus BBQ350

On 7/21/2013 12:48:55 AM you requested a $100 withdrawal

Please keep in mind that since the bonus redeemed was 350% of $50 which is $175. First bonus redeemed was Non cashable meaning that at least $175 was supposed to be removed from the winnings and $100 was not enough to cover the bonus.

On 7/21/2013 11:07:40 PM you've canceled the $100 withdrawal request and while having the $100 on balance; you made another deposit.

On 7/21/2013 11:08:40 PM you made a $50 Deposit

7/21/2013 11:08:40 PM you've redeemed Bonus BBQ350

On 7/21/2013 11:52:28 PM you requested a $300 withdrawal

Unfortunately you mixed 2 deposits and 2 promotions which is not allowed as per Casino Rules. This is the reason why the Casino voided the winnings.

http:/­/ww­w.s­lot­sof­veg­as.c­om­/ru­les.php

"Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Promotional offers or coupons cannot be combined. If at any time this should occur, winnings will be void.

In the event that a Player uses a promotional offer or coupon that he/she is not entitled to use, any and all winnings generated from that promotion are forfeited and the original deposit is returned to the Player."

I've also noticed the $300 casino declined was already spent by you playing and leaving a zero balance in your account

Regards

Cindy Greco

posted on September 1, 2013.



Dear Player

I hope now you understand better what happened exactly with your account

Regards

Cindy Greco

AskGamblers
posted on September 5, 2013.

 All explained above, nothing to be added here! Complaint solved!