This is what I call professional and responsible Customer Support.
Keep up the good work!
rd120786 submitted a complaint.
Slots of Vegas Casino responded.
Slots of Vegas Casino responded.
Slots of Vegas Casino - payout delays
I have requested 3 payouts from this casino. The 1st of which was approved on 4/3, and here it is 19 business days later and I still do not have my funds. The other 2 were approved on 4/17, and have not even been sent for processing as of today. I too keep getting the run around in regard to the the payment time frame. Always 7-10 more days. This is absolutely unacceptable to make players wait this long for payouts!!!!
4/3/2012 4:24:37 PM Wire Transfer Withdrawal Approved! ($2,202.00)
4/17/2012 10:36:02 AM Wire Transfer Withdrawal Approved! ($2,209.00)
4/17/2012 10:33:52 AM Overnight Express Withdrawal Approved! ($141.00)
I still don't have my funds. And just keep getting the run around. they say wire has been sent, but will not provide me with a tracking no. Nor will even tell me exactly what time the finance dept arrives to call back with for the info. When I asked what time, I was told LATER! What is that?????? Slots of vegas owes me over 4500.00.
Still no funds yet, but Richard Lanes is my VIP host and he does seem to be doing everything possible to get an answer to no avail. I really do like this casino because I do win every so often, but its no fun to fight for your winnings
exactly 1 month since 1st approval and still no funds. All they keep telling me is any hour now.
still no money, reason or tracking no.
I have now been provided with a tracking no for fed ex that was sent yesterday 5/3, what happened to the wire story, I don't really know. Not to mention that 5 day fedex is not over night express. (directly from fedex site)
Ship date May 3, 2012 Estimated delivery May 8, 2012
But as for the rest of my payouts, I am now being told that there is a weekly limit on payouts. This is not mentioned anywhere on the slots of vegas site. But since they actually did not process a wire for me last week as told, they sent a check this week, I am forced to wait yet another week before the processors will pay out another check, again this is not listed anywhere in rules for withdrawals. I have copied the below directly from the casino web site under banking/withdrawals.
We offer a variety of deposit methods for your convenience.
Just click on the preferred purchase method to fund your casino account:
Credit Cards Online
Alternative Deposit Methods
Person to person money transfer
Withdrawing funds from Slots of vegas account is simple. Simply log into your casino account and click on the CASHIER section. Next, click on WITHDRAW MONEY.
Select the method of withdrawal from the Bank Menu: Neteller, Cash Deposit, Click2Pay, Overnight Express (Federal Express Cashier's Check) or Wire Transfer.
For a large majority of these methods there are fees involved. Please contact our customer support staff to find out what fees are associated with the withdrawal method that you choose.
All withdrawals that do not meet requirements associated with withdrawals (playthrough not met, amount requested too low, or any other problem) will be denied within 72 hours of the request.
All withdrawals that meet the cash-out requirements will be approved within 10-15 business days of the date the withdrawal was requested.
Players will be contacted within 48 hours of the approval to verify all personal information and to discuss current payout options. Players must have correct information (E-mail Address, Physical address, Phone numbers, E-Wallet account) to be paid.
Please keep in mind that we require documentation from all players before a withdrawal will be processed. If you have ever made a deposit in the past by credit card, you must fill out a Credit Card Agreement Form to process your payout. Please contact us to find out what documents may be required for your withdrawal.
Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. In most cases, payments will be made within 7 –10 business days of approval; however there could be slight delays from time to time. Slots of vegas Casino withdrawals very seriously and will get our players paid out as quickly.
For your convenience we offer a variety of Cash out methods but if you should come across a method which works best for you, please notify our customer support team for assistance. Please find below the time frames for your cash out to be credited or sent to you. Please note that all time frames are calculated in Business Days (Monday through Friday. Holidays are not considered business days).
If you should any questions or concerns about your withdrawal, please contact our support department at: email@example.com
A check for $ 2.202 has been sent out already and you should be receiving today according to Fedex. An email with Fedex tracking details has been sent out to you already.
Ship date May 3, 2012
Estimated delivery May 8, 2012
Port St Lucie, FL
Another check for $2350 has been processed on 5/2/2012 at 2:17:07 PM. You should be receiving that one as well anytime soon.
Thank you very much. I did rec. the check for 2202 today. It was dated 4/27 but was not picked up by fed ex until 5/3 then sent ground. At least I was not charged for the fed ex. but still no tracking no. or additional information on the 2350.
I have received the tracking no. for the 2nd check. I really do like Slots of Vegas, love the bonuses!! and I must say that they do use a 3rd party to process checks and the 1st check was in fact requested on 4/24 dated 4/27 but not sent out from the processor until 5/3. So the information that the casino provided me was correct on their end. They have said they will not be using them any longer due do these delays. I have 3 more pending payout with them so we will see it they take 6 weeks from request to receive the checks for those.
Please let us know if this complaint can be closed or not.
Thank You so very much for your help in resolving this issue. I received the other check for 2350. Yes this can be closed. I do have several other pending payouts with them for 6500.00. I sure hope I don't run into the same delays, because I really do like playing at slots of vegas, but if I do I will be back here. Thank You again!!
This complaint is solved!
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