Slots of Vegas Casino - Payment Processing for almost 1 month

RESOLVED
posted on January 26, 2013.

Hi I am submiting this complaint because I have 2 withdrawls that have already been approved, 1st witdrawl requested 12-5-2012 for $200.00 and was approved on12-19-2012, 2nd withdrawl was requested 12-23-2012 for $2000 and was approved on 1-4-2003. I have not received a check or tracking nuber or anything. I have been told numerous times by CS that payment has been sent to payment processor and to "rest assured I will receive an email as soon as tracking number is confirmed" I am just wondering if this is a normal time frame. It doesn't say that it might take a month and a half or more to receive payment in there rules. everything I've seen says 7-10 business days or 10-15 business days. Its been much longer. Any info would greatly appreciated, Thank you!

posted on January 28, 2013.

Dear Player:

I will go ahead and look into this matter and will get back to you shortly.

Cheers

Cindy Greco

posted on January 29, 2013.

 Thank you. Very much appreciated, keep me posted

posted on February 1, 2013.

I received an email containing a fedex tracking number on the first check for 128.00. Hopefully get some news about the one for 1928.00 soon. Thank you!

posted on February 1, 2013.

Dear Player:

As soon as tracking number from second payment is available I will be contacting you back

Cheers

Cindy Greco

posted on February 5, 2013.

Dear Player

Have you received the tracking number already?

Cheers

Cindy Greco

posted on February 5, 2013.

Dear Player:

Slots of Vegas informed me that your payment for $1928 was processed on 1/21/2013 9:44:52 AM

As soon as tracking number is available I will be contacting you back

Cheers

Cindy Greco

posted on February 7, 2013.

Thank you very much for all your help I received first check couple days ago. And have since gotten the fedex tracking code for the second. It should be arriving tomorrow. Can I just say again thank you to Slots of Vegas and to Askgamblers you have been very helpful.

Sincerely,

Justin

Happy Slots of Vegas Customer

posted on February 8, 2013.

Dear Player:

We've been informed that your check was delivered on Thur 2/07/2013 2:13 pm. Please confirm.

Thanks

Cindy Greco

posted on February 12, 2013.

Dear AskGamblers

Please close this issue as solved since payment was received

Thanks

Cindy Greco

AskGamblers
posted on February 12, 2013.

 Complaint solved!