Slots Oasis not paying or supplying information

UNRESOLVED
posted on October 8, 2011.

I requested a withdrawal ($260) from Slots Oasis on 08/30/2001. I did not realize at the time that they would deduct the bonus amount ($60) awarded from my deposit so it should be $200. Since I've never had an online casino do that before, it is my fault for not knowing this.

I received an email from the withdrawal dept stating that the processor needed a SWIFT number for my bank to send my funds. I immediately (same day) sent the SWIFT number and received an email stating that they have received the SWIFT number and will process it in a "few days". Also, that they would cover the costs for the for the Euro conversion.

“The next few days” turned out to be 9 business days (09/15/2011). It took a total of 11 business days (09/19/2011) from the above mentioned email to get an email informing me that the process was started over on 09/15/2011. It is now 16 more business days since it has been processed and I still have not received my funds.

I sent an email to the withdrawal dept on 10/02/2011 requesting an update and have not received any response. I chatted with an online CSR and they said that they see that the last entry on my account is the 09/15/2011 (withdrawal reprocessed).

I know that it is not considered a lot of money to most people, but I feel that since I've deposited plenty of money there, I should get paid in a timely manner when I finally win.

Thank you

Gary Manning

posted on October 11, 2011.

Hi gmanning, thank you for reaching out. We have recently experienced some isolated difficulties processing withdrawals and we are working to resolve the situation. Please rest assured that every withdrawal, no matter the amount, is taken seriously and normally handeled swiftly by our team of experts.

Your continued patience in this matter is greatly appreciated.

posted on October 13, 2011.

At least I was finally contacted. They emailed me asking me to call their CSR line. I called and they asked for information that they should already have. However, this issue is not even close to being resolved.

I appreciate the fact that I was contacted and told that they are working on it, but the explanation of the delay was not "completely" satisfactory. It's a little disconcerting that they needed my banking information (which has been registered to my Slots Oasis account) again. Which means that it most likely be another 6 to 10 business days, after the withdrawal dept starts the process, before I either get my funds or find out that there is another "processor" issue.

posted on October 17, 2011.

Hi gmanning - I'm glad to hear you have spoken to the support team directly and will be looking forward to seeing this issue resolved.

Thank you again for your continued patience.