Complaint status
If you post a complaint, its your obligation to inform us about a status from your end. Not so nice from you.
Complaint History
gmanning submitted a complaint.
Slots Oasis Casino responded.
gmanning responded.
Slots Oasis Casino responded.
Closed due to inactivity of submitter.
Slots Oasis not paying or supplying information
I requested a withdrawal ($260) from Slots Oasis on 08/30/2001. I did not realize at the time that they would deduct the bonus amount ($60) awarded from my deposit so it should be $200. Since I've never had an online casino do that before, it is my fault for not knowing this.
I received an email from the withdrawal dept stating that the processor needed a SWIFT number for my bank to send my funds. I immediately (same day) sent the SWIFT number and received an email stating that they have received the SWIFT number and will process it in a "few days". Also, that they would cover the costs for the for the Euro conversion.
“The next few days” turned out to be 9 business days (09/15/2011). It took a total of 11 business days (09/19/2011) from the above mentioned email to get an email informing me that the process was started over on 09/15/2011. It is now 16 more business days since it has been processed and I still have not received my funds.
I sent an email to the withdrawal dept on 10/02/2011 requesting an update and have not received any response. I chatted with an online CSR and they said that they see that the last entry on my account is the 09/15/2011 (withdrawal reprocessed).
I know that it is not considered a lot of money to most people, but I feel that since I've deposited plenty of money there, I should get paid in a timely manner when I finally win.
Thank you
Gary Manning
Hi gmanning, thank you for reaching out. We have recently experienced some isolated difficulties processing withdrawals and we are working to resolve the situation. Please rest assured that every withdrawal, no matter the amount, is taken seriously and normally handeled swiftly by our team of experts.
Your continued patience in this matter is greatly appreciated.
At least I was finally contacted. They emailed me asking me to call their CSR line. I called and they asked for information that they should already have. However, this issue is not even close to being resolved.
I appreciate the fact that I was contacted and told that they are working on it, but the explanation of the delay was not "completely" satisfactory. It's a little disconcerting that they needed my banking information (which has been registered to my Slots Oasis account) again. Which means that it most likely be another 6 to 10 business days, after the withdrawal dept starts the process, before I either get my funds or find out that there is another "processor" issue.
Hi gmanning - I'm glad to hear you have spoken to the support team directly and will be looking forward to seeing this issue resolved.
Thank you again for your continued patience.
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GManning....Im in the same boat too...I got approved on Sept 12th and I am still waiting....it's VERY annoying and like you I am a VERY patient person, but right now, I have been losing my patience. I have been given the "6-10 business day" comment 5 times already. Its a shame. Started playing on another site and they have been very responsive and makes me feel more confident I will get my winnings this week.
did you ever get your winnings from them, Gmanning?
This issue is far from being resolved. Now I'm getting VERY annoyed. I have been VERY patient and kept a civil tongue throughout this entire ordeal.
I just got an email stating that withdrawal request has been submitted to the processor (today) and it will take ANOTHER 6 to 10 business days.
First off, if I had not submitted the complaint to this forum, I still would not have any idea what is going on and probably would not have been contacted by them.
Secondly, after they contacted me to get my bank info (all of this info was already given to them at the time of the withdrawal request), it still took them a week an a half to submit the withdrawal to the processor.
Why did it take that long for them to submit it? This is a withdrawal that was requested over a month and a half ago and they obviously purposely delayed it again for another week and a half. When I called them to give them my banking info, I was not told about the impending holiday, which of course would cause another delay. I called them last week checking on the status of the withdrawal and the person who answered the phone said that there was a holiday that week and the withdrawal department was closed for the whole week. Unless this is one of those holidays that was a complete surprise, they KNEW it would cause another delay by not submitting it BEFORE the holiday.
I want to know why this delay happened. Especially to an account that submitted a complaint about a payment delay in the first place!
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