withdrawal request

This is the first time I have used an online casino and I tried to be responsible while doing so. I sent in all the requested information ahead of time, which turned out to be a huge hassle because I had to take pictures of everything and send one document per email because the attachments were too large. After waiting a week all of my documents were approved. Once approved I requested my winnings of $3000 via NeTeller not knowing that since I never used NeTeller to deposit I could not use it to withdraw... It would have been nice to know this beforehand. In any case I changed my withdrawel method to Wire Transfer on 12/27/12. Didn't receive any response (besides computer generated email) until today 1/02/2013, which stated $500 had been sent via wire transfer. I logged into my Slots Jungle account and was surprised to see $2,255 to be credited back into my account. My winnings were $3000 and I was well through my playthrough amount of $10,500 before I won. Why is the money back in my account and why is it only $2,255? I would understand if I was only going to receive $500 at a time. However, I don't see why my balance is less than was originally requested. I have only played once since my request and that was on a supposed New years day bonus the casino gave me of a whole $13... which didn't last long. If this is the reason my winnings are less than I originally had I seriously advise people not to ever use these so called "bonuses" as they are not worth the hassle. I have to say that I really enjoyed this casino at first and was impressed at the fact that I finally won after putting in more than $500 of my own money. Unfortunately, after reading all the other players blogs about the problems they have getting paid from this casino I'm starting to think I got scammed and this is really disheartening. If I don't receive the full payout of my winnings from Slots Jungle I will not be returning, and I will refrain from ever gambling online again.