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Win approval delayed


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By scooter
12 years ago
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i would like someone to help me. I have been playing at Slots Jungle for a little while now and i won a jackpot. I was very happy to win and i understood about the installment payment which i dont mind at all, ( i think of it this way, EXTRA PAYCHECK every week) the problem i am having is redeeming my comp points. I have lots of emails to me saying that my account manager has to approve me to be able to redeem them. I dont understand what is going on. I feel that is my money to redeem since i have wager money to keep playing. I have called the casino and they tell me they cant help it has to be approved by the finance dept. i am so fraustdated and dont know what else i can do.PLEASE SOMEONE HELP ME

Disputed Casino Slots Jungle Casino

Discussion

User name loyalty-level-2

Thanks everyone i got my cmp points

User name

Hi Scooter,

comp pints were redeemed.

regards,

Rick

User name loyalty-level-2

Thanks Rick,

Other casinos i play at i can redeem on the spot. but i will try to be patient. Will there be any restriction on my comp points like( i wont be able to withdraw any) or are they going to put a playthru on my points. But like i said i just want to play my slots .LOL Thanks again Rick

User name loyalty-level-2

i will wait and see what happens. I just want to play.

Slots Jungle Casino Complaint Stats

Resolved 62 / 77
Avg. Amount $1,331
Avg. Complaint Duration 46 days
Avg. Response Time 2 days

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