This is what I call professional and responsible Customer Support.
Keep up the good work!
Slots Jungle Jackpot win approval delayed
i would like someone to help me. I have been playing at Slots Jungle for a little while now and i won a jackpot. I was very happy to win and i understood about the installment payment which i dont mind at all, ( i think of it this way, EXTRA PAYCHECK every week) the problem i am having is redeeming my comp points. I have lots of emails to me saying that my account manager has to approve me to be able to redeem them. I dont understand what is going on. I feel that is my money to redeem since i have wager money to keep playing. I have called the casino and they tell me they cant help it has to be approved by the finance dept. i am so fraustdated and dont know what else i can do.PLEASE SOMEONE HELP ME
the Slotsjungle casino notified me that your comp points will be redeemed into real money, however you need to be patient. there are procedures within the casino which will allow you to redeem your comp points within the next week or so.
i will wait and see what happens. I just want to play.
Other casinos i play at i can redeem on the spot. but i will try to be patient. Will there be any restriction on my comp points like( i wont be able to withdraw any) or are they going to put a playthru on my points. But like i said i just want to play my slots .LOL Thanks again Rick
comp pints were redeemed.
Thanks everyone i got my cmp points
Leave your comment about this complaint
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games