Slots Jungle Casino - Giving me the run around

UNRESOLVED
mina77 United States
posted on February 17, 2014.

i won $1600.00 on feb 7th all they are doing is giving me the run around........it says on their site withdrawls are approved with in 4 business days........heres a flash they don't count friday as a business day.......my 4th day came and went......now they are telling me they are changing proces­sor­s.........they have no problem taking my deposits when i am losing.....and the best part is they will only pay out $500.00 at a time.......at this rate it will take me over one and half months to get all my money can you help me get my money

posted on February 18, 2014.

Hi,

Please send me your username at the casino so we can verify the status of your withdrawal.

Clara

mina77 United States
posted on February 18, 2014.

my user name is mina77 can we please resolve this!!!!!!

posted on February 18, 2014.

Hi mina77,

Will do my best and update you with the latest info once the brand manager confirms where we are standing.

Clara

posted on February 18, 2014.

Hi mina77,

I got in touch with the brand manager and he informed that everything is going fine with your payment, just some delay due to the document revission.

The limits to the withdrawal are related to your player class but I've been informed that they are temporary :)

Ill get in touch with finance to verify that they do this payment as fast as possible.

Best regards,

Clara

mina77 United States
posted on February 19, 2014.

i appreciate the help but this thursday i should have another withdrawl coming......its not my fault with the problems slots jungle are working on..........i am not really thrilled with the withdrawl installments they like to do........can i make my deposits the same way?????? lol

posted on February 19, 2014.

Hi Mina,

I understand what you mean and we are working on that.

I apologize for any inconvenience this is causing to you.

mina77 United States
posted on February 20, 2014.

today is thursday if slotsjungle would have done what they advertise on their withdrawl page then another withdraw should have been approved today .........and its not.....they play games they drag out withdrawls......and the thing is i cannot play until my withdrawls are all approved......if they think for a minute i am going to play with the money in my account they are sadly mistaken.......since they do not count friday as a "business" day when will my next withdrawl be approved???????

posted on February 23, 2014.

Hi Mina,

the team is working from Sunday to Thursday. Please get in touch directly with them to check the dates, I believe they will be able to provide more information about the status of your withdrawal straight from finance.

Clara