Slots Jungle Casino - documents/no pay

RESOLVED
posted on June 2, 2013.

Why is it it takes and act of congress to get these dam cosinos to approved your documents for withdrawls. Why is it so difficult to make them understand that if your cards are lost, stolen, compromised or expired why/how can you produce the front and back of the card. This is the reason you had to get rid of them in the first place because they seek to much information and someone gets info and try ordering with the cards. I know this is just a ploy for them not to pay. I had over $600 in my account at Loco Panda and I tried to withdraw and they are asking for a card front and back I don't have any more so I knew I would'nt be paid after so long so I played it out. Now Slot Jungle gave me a $150 Tiger bonus and I played it a week ago Saturday and I ran it up to $13,000 plus and I ask what could I do with that with the chat person Allison and she said I could only cash out $900. so I played it all back and made my request and I have submitted the documents over and over again and now they want a document of a card I no long have so I played that $900 out last night because I knew they was'nt gonna pay me either. Now this morning I get an email again from a Johnny asking for this card info again. Plus I never received the free gift they suppose to have sent me over two months ago. They all need to be put out of business. Why they don't request these document when you make a deposit and then they have it on file for when you win, but no they they don't want them because they are afraid if they ask for this much info in advance you might change your mind and now play. So they wait until you win and they request everything you have including your LIVER>

posted on June 7, 2013.

I finally found out what happened to the gift they sent me, ater asking which gift I choose and where did I want it sent I replied with my choice and my address and low and behold they sent the gift to my old address. They suppose to be resending it this Sunday June 9th. As far as the withdrawl they kept asking for proof of a card that I no longer has so I assumed that they was'nt going to send the money so I played it out that Saturday night and would you believe early that Sunday morning I received an email informing me my documents had been accepted.

Thank you

posted on June 9, 2013.

Hello,

When a card is unavailable to be used in the withdrawal papers, Slots Jungle simply needs you to write something stating why the card cannot be included. However, in some cases players will not have access to all of the card(s) and that is suspicious to them. This wasn’t the case with yours, but the procedure does exist for a reason.

posted on June 9, 2013.

I understand that but if you noticed I stated on my first original documents submitted that I no longer had/use that card because one had been compromised and replaced I was instructed to cut it up and the other card I explained had expired and was replaced. It would seem that the would see the expriration date on the card copy. Nevertheless they approved the card so now I have to wait until I win again.

posted on June 19, 2013.

I received the gift yesterday 6/18 finally but as to be expected it was'nt what I ordered.

AskGamblers
posted on June 24, 2013.

 Is this complaint solved?

AskGamblers
posted on February 18, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on February 22, 2015.

@@jdavis63,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

posted on February 23, 2015.

It has been resolved, thank you.