Slots Jungle Casino - Avoiding Paying Withdrawals

RESOLVED
posted on February 24, 2014.

I have been a longtime (VIP) player at SlotsJungle. There has always been some sort of issue getting my withdrawals approved and wires sent. In the past I was able to contact a VIP account manager and she would do her best to hurry the process up. But it was never done in 4 business days as stated on their website (where it even states 2-3 business days for VIP players). But eventually they would approve the withdrawal and get the wire to my bank. Usually by the 7th-8th business day.

This latest withdrawal, a piddly little $300) is still 'in limbo. I requested it on the 9th. It was not approved until the 18th (7 business days), and the wire still have not been sent out. I bug them via email every day, twice a day. (My former VIP account manager has since left SJ (can't imagine why''*wink). I got an email on the 21st stating that the wire was sent to my bank. Then a few hours later I got an email form a 'johnny' in the finance dept with a link to some SCAM website (nothing to do with SJ or Money transfers), telling me he had already set up an account and that they are now processing all withdrawals through that website. If I wanted my money I would have to sign up for an account on that site and request the withdrawal all over again, It has now been 11 business days since a requested the withdrawal & no money in sight.

Obviously I am not doing it. I have told 'johnny 'via email, repeatedly, that I will not do and that they are to send the wire 'regular' way as they said that had already done. I told them 3 times if they did not do this I was closing my account & going elsewhere. Guess what. this morning another email from 'johnny' telling me the exact same thing. I forwarded his emaio to the finance dept directly and told them I wasn't doing ti and to get my wire out. I would rather walk away from the $300 then be ripped off by some fake website after giving them all my personal & bank information.. No Way. I truly think that SJ is now a ripoff period. I used to like their casino more than most others I've used.. now I hate it. There was nothing on the website to indicate that their payout arrangements prior to my requesting this latest withdrawal. I have no issue getting withdrawals from other casinos, so taking all of my money elsewhere.

posted on February 25, 2014.

Hi,

please send me the username so I can take a look into it.

Clara

posted on February 25, 2014.

I provided my User name to askgamblers.com . I prefer not to post it online. I am sure you can research this case by my email address which is the same as the email I have used to correspond with SlotsJungle for a very long time. This inof was also provided to askgamblers.com.

It is now 12 business days and no cooperation from slotsjungle. I sent emails to andrew & johnny again last night & today with no replies. I am ready to just close my account and be done with SJ forever.

posted on February 26, 2014.

Hi donb,

please feel free to send your username to clara [at] affactive.com.

Ill be getting in touch with the casino brand manager and checking where we are standing.

Please remember that without your details I wont be able to help.

Best regards,

Clara

posted on February 26, 2014.

I have emailed to you the info you requested.

It is now 13 business days since withdrawal requested, No Wire received and no replies from SJ to the last emails sent to them 2 days ago.

Donb

posted on February 26, 2014.

Hi Donb,

I received it. Will be checking into it asap.

best regards

posted on February 26, 2014.

Hi donb,

I just received the information with the username you sent.

The instructions sent by the casino representative were totally accurate and the funds are waiting for you since February 19.

No personal information has been disclosed to a third party. You just need to follow the instructions that the casino representative sent you and you will get the payment ASAP.

Ill also update with my reply to your personal email address.

Please update the complaint status once you received the funds.

Have an amazing day!

Clara

posted on March 1, 2014.

Issue has been resolved. Hopefully no similar delays in the future.

posted on March 2, 2014.

Hi donb,

glad to hear. Please feel free to contact me at any time.

Best regards,

Clara

AskGamblers
posted on March 3, 2014.

Complaint solved!