Very unresponsive and unprofessional Customer Support.
mattspappy submitted a complaint.
Closed due to inactivity of Slots Inferno.
Slots Inferno withdrawal delay upon delay
I had requested help through Slots Inferno's Online Support Chat on making a withdrawal as I had never won before. That was 23 July 2011. They told me to make another account through MyPayLinQ.com and to give the account number to them (Slots Inferno) after I request an "Overnight Express" withdrawal. For the next couple of weeks, I would chat with the Online Support to ask what the hold up was and they would tell me it was being finalized and should process in 7 to 10 days. After waiting 7 to 10 days, I would chat and get similar responses. Finally, last week I ask MyPayLinQ if they had any answers only to find they required that I make a deposit and transfer through them and then wait 30 days before I could even request a withdrawal. So, I chatted with the Slots Inferno Online Suport folks again and told them what MyPayLinQ told me. Here is how that chat went:
info: Please wait for a site operator to respond.
info: You are now chatting with 'Erickson'
Erickson: Hello. How may I assist you?
you: Garry: I have spoken with a site operator (like you) several times in the past about my Withdrawal Request from"Slots Inferno," My User name is XXXXX at Slots Inferno. I was instructed to create a MyPayLinQ account and provide the account number and documents which I did weeks ago.
Erickson: upon checking your withdrawal is on finalizing and it will be sent out soon
you: I finally asked MyPayLinQ what was going on and they said I cannot make a withdrawal through them as their policy requires I make a deposit and a transfer through MyPayLinq and then I would still have to wait at least 30 days before I can make a withdrawal.
Erickson: We'll look for a way we can forward it to you
Erickson: Probably through Bank wire
Erickson: you can just change it via Wire Transfer
you: According to MyPayLinQ, they won't allow me to withdraw even though your site operators told me to set up a MyPayLinQ account. What gives?
you: Oh...Bank wire?
Erickson: yes you can use that as alternative option
you: How do I do that?
Erickson: You need to cancel first your withdrawal request through Overnight Express
Erickson: and use Wire Transfer instead
you: Will that start the delay in processing again? Another excuse to tell me it should process in 7 to 10 days like the 3 or 4 times I've been told already?
Erickson: we just have system with our withdrawal options
you: So, if I cancel my withdrawal, will that stop my withdrawal being so close to being "finalized" and I start over at the excuse of it will be 7 to 10 days? It's been a month now.
Erickson: It will be soon
you: Ok. I'll give this a try.
Erickson: Yes please
you: Thanks. I'm saving this chat session for my records.
info: Your chat transcript will be sent to XXXXXX@msn.com at the end of your chat.
That chat occurred on 24 August. It has not been the customary 7 to 10 days since the chat, but it has been over a month since I first requested the withdrawal. And the chat operator did say "it will be soon." My withdrawal request is for $600.
Can someone help me with this? Thanks!
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