Very unresponsive and unprofessional Customer Support.
SlotoCash will not pay withdrawal of $22,000
I signed up at Slotocash Casino on early October. I made a deposit of 500, and claimed a signup of 400% bonus. I had a total of 2500 in my account. I played at different slots at the casino and my balance went up and down and stayed around the same. I was placing (20-25 dollar bets per spin).
Then I went to a video slot called "pay dirt" played for a while and hit a feature and with the 25 dollar bet size I won 32,006. So at that time my balance is around 36,771. I continued to play with my balance because I feel very lucky but my balance quickly depletes to around 27,000 and when I head the the cashier, I saw that I have already fulfilled my wagering requirements for a long time already.
I went to the cashier and found out that the maximum withdrawal for moneybookers at that time is only 100 each. So i withdrew 5 times 100, which is 500. I was asked for documents and I send it promptly and all were verified.
During October and November, I went on live chat many times to check the progress of my withdrawal and every time they told me there are processor problems but my money will be safe with them and they will be sent shortly. And they told me I am a value customer and money will be sent asap.
I continue waiting and keep on checking the progress and finally 3 times 100 was processed. Then I check the cashier and see that they allow 4000 per moneybookers withdrawal now. So i requested another 8000.
During my wait for my withdrawal, I have played back quite a bit. I lost around 10,000 while waiting (paydirt slot machine), because I thought I could continue winning. I know this is not the fault of the casino. But I have been waiting for too long and wanted to play.
But today, i received an email from "slotocash" management.
It is clear on futher analysis of your gaming session that you abused the bonus by wagering max $50 per spin with a $500 deposit after claiming the 400% match bonus and reducing your bet to $20 to grind out wagering. As per our terms and conditions below, your recent withdrawal request has been denied and winnings void by management.
Your account has been closed and your orignal deposit refunded to Moneybookers account XXXXXXX. Casino management decision is final.
I do not understand how they could give this kind of statement.
I won at pay dirt which is 25 per spin. And I never "reduce my bet to 20". Some slot the bet is 20. If I can't play with 25 per spin and I can't play with 20, am I suppose to be only playing with bet size of, 21, 22, 23, 24? I am not able to do that because most slot they set maximum to 20. Some are 25.
If I decide to grind with bets of 25 to abuse why would I continue playing after fulfilling the wagering requirements and lost 10,000 or more. And how did I reduce by bet to 25 when I have always played with 25?
I see that recently, in late November or December, they have added a term of maximum bet size of 6.25 with the welcome bonuses. But I have finished playing in October so this term doesn’t apply to me. So I guess that is the reason they didn’t mentioned it.
I have played with betsize 25 throughout my play of 99% of my spins. Other 1% i might bet 20 because the maximum of that slot is 20. I authorize Slotocash to pass my game play activiity to askgamblers to verifiy.
I have also attached a screen shot of my paydirt win of betsize 25 of 32,006 to askgamblers to verify my win.
Player sets autoplay with $50 a spin on a Very High Variance game from the very first spin, setting the autoplay to stop as soon as a significant win is given. After a big hit, player moves on to lower variance game and sets autoplay with $20 a spin in order to grind out the playthrough.
This clearly demonstrates that player is trying to systematically profit from the casino in a professional sense. Player was employing a strategy to take advantage of promotional money.
Finally, SlotoCash management has become aware of irregular behavior by this player on other RTG casinos. Given the aforementioned facts, SlotoCash reserves the right to void all winnings as per terms 10.8, 10.9, 10.10 and 10.11.
Can you please pass all of my play history for AskGamblers to verify? Because every detail that you have mentioned is wrong.
You said "sets autoplay with $50 a spin on a Very High Variance game from the very first spin, setting the autoplay to stop as soon as a significant win is given. After a big hit, player moves on to lower variance game and sets autoplay with $20 a spin in order to grind out the playthrough."
I played with 25 dollar bet and won the 32,000 at paydirt. That is my significat win. After my big win, I continued to play at pay dirt (max per spin: 25) and fame and fortune (max per spin:20).
I didn't grind the playthrough. How is the maximum bet grinding the playthrough. The max of the slots in your casino is either 20 or 25.
If I want to grind the playthrough, why would I play 4-5 times the required wagering requirements. And continue playing 4-5 times the required wagering after completeing the requirements?
If I want to grind the play through, why would I had 37,000 at my highest balance. Finish wagering with around 28,000. And cashing out only 17,000? Are you saying that I grind and lost 20,000 with is over 50% of my balace?
Slotocash, seems like you are giving false information to the public and Askgamblers.
I hereby, again, authorize you to pass on my whole "gameplay" detail to Askgamblers to proof that I am stating the facts and not lying.
I could also provide Askgamblers with my screenshot win of 32,000 for a 25 dollar bet on paydirt for you.
They also posted on their website as having me as on of the big winners on pay dirt. And as the casino already known, the maximum bet on paydirt is only 25. The software will not allow you to bet 50.
Also, even if i am betting 50 on slots, I don't see anything that is wrong with it. Nothing in your terms states betting 50 is wrong, and I can't belieive you say 20 dollar is grinding.
If a player is playing 250 dollar a spin, then switch to 0.01 you can say that. But betting 50 and 20? doesn't make sense..
Is there any updates about this issue?
Any updates? Last chance before closing this complaint?
no updates, they never sent me any reply or updates. And also they never respond to my emails.
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