Slotastic Casino - Voided legitimate winnings, no explanation provided

posted on November 3, 2015.

Hi, this issue is going on for a year now, i didn't know this forum existed, i attached screenshot of my win, they confiscated my entire balance not just the $2,500 withdrawal, i read the terms before playing with a bonus, i didn't bet $25 a spin but i was doing it according to terms and conditions. They voided my $3800 winnings, giving me $100 as an excuse is very frustrated, now i want to get my payout, i attached screenshot see yourself!!!

posted on November 5, 2015.

Hi there,

Please note our Terms & Conditions at the time of this bonus (11th September 2014) under the Promotional Terms and Conditions section http:/­/ww­w.s­lot­ast­ic.c­om­/en­/te­rms­-co­ndi­tions:

22. The maximum bet for all bonuses (including cashback) must not exceed $10.00. Any winnings, plus bonus amount will be voided.

During the100% match bonus code POMTREASURE14 redeemed on this above mentioned date with a $100 deposit, you had made 185 bets over $10 ($12.50) on Aztecs Treasure Feature Guarantee. Therefore your payout was rejected, winnings voided and deposit credited back to your player account.

Should you require further information, please don't hesitate to contact our support team.

Kind regards,
Slotastic Online Casino

posted on November 5, 2015.

Hello, when i was at the chatroom they said no restrictions on this bonus, and my deposit was $50 not $100 you just didn't want to pay me out at that time because the amount was big you also can see i did $10 bets many many times to win the $2000 above in the screenshot, yet this was also voided, easy isn't it to void all my winnings? be honnest thanks

posted on November 5, 2015.

it's easyer to loose in this casino after been member for years, i never cashed out until i won this amount and they voided it like that

posted on November 7, 2015.

I just contacted the slotastic support, they are not open for negotiation about my winnings, this casino is making me more shaky every day, they are not reasonable at all!

posted on November 9, 2015.

We have been provided by valid evidence on behalf management of Slotastic Casino where it is clearly displayed that player breach maximum betting amount of 10$. Player by these actions violated general bonus term #22 The maximum bet for all bonuses (including cashback) must not exceed $10.00. Any winnings, plus bonus amount will be voided.

Based on all above stated and that player's deposit was returned, our decision is to mark this complaint as resolved in casino's favor since the casino's actions were in total compliance with their bonus policy and terms.

We would like to remind player that further assistance on this case could be requested by the official licence authority for Slotasic casino.

Slotastic Casino complaints

  • 8 of 9 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 346 USD avg amount

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