Complaint status
Very unresponsive and unprofessional Customer Support.
Complaint History
SammyShine submitted a complaint.
SammyShine responded.
Closed due to inactivity of Slot Nuts.
Slot Nuts Casino - Do they pay?
I have been dealing with slot nuts for over a month now and they still will not acknowledge my pager work. I played on a deposit bonus on 8/5/12. I have sent my documentation in over 8 times. I have spoke to them on the phone, sent e-mails and chatted. All to no avail. I really need your help to wake these people up so they can send my winnings. It's only $400!!! I
The last time I sent in my doucments I was given the LTK# 526010245726X
I have also had LTK#526010073301X
LTK#526010198567X
LTK#52609600674X
LTK#52609600665X
and I have copies of my chats with them if you would like thoses to be posted.
Here is one of my MANY chats with Slot Nuts. Please excuse the many typos - I get so frustrated when I chat with these people it makes me nuts!! I guess thats where they got their name.
Please wait for a site operator to respond.
You are now chatting with 'Joyce'
Joyce: Hello. How may I assist you?
SammyShine: Hi Joyce - Nice to talk to you again
SammyShine: please see the attached file that proves I have sent in the FAX BACK FORM
SammyShine: Inbox (27) Acknowledge: Faxback Forms (Ticket# LTK526010073301X) DeleteSpamMove ToActions SlotNuts | oliver@mightyslots.com | Add to Contacts Friday, Aug 31 10:01 PM | Show Details | View source Acknowledge: Faxback Forms (Ticket# LTK526010073301X) Dear Customer, Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK526010073301X. Please use this code in any further communication. ====== Your Inquiry ======
SammyShine: My Use Name is SammyShine and I a talking aboutr your favorite & mine SLOTNUTS
Joyce: Kindly stay on hold while I am checking your account.
SammyShine: Can you please make sure these people acknowledge the receipt of thsi form and I can get paid and leave you alone
Joyce: Your patience is appreciated. I will be with you shortly
SammyShine: are you still there joyce - is your name resally joyce?
SammyShine: Mine isn't really SammyShine
Joyce: yes
Joyce: that is my real name
SammyShine: Joyce - Can you PLEASE help me to resolve the issues I have been dealing with for over 2 months?
Joyce: I will try my best to check your account
Joyce: Thank you for your patience...
SammyShine: Please Don't tell me you haven't received my fax back form bevcause ithat is not true
Joyce: as we have checked using the LTK number you have provided, we have received a copy of AUTHORIZATION FORM this is not the Faxback form
SammyShine: do you guys need to make some mopre money before you can pay me?
SammyShine: Ot's only $400
SammyShine: JOYCE please I have sent and you have received a fax back form masny times
SammyShine: pleae wait a moment
SammyShine: It doedn't let me paste it in here YOU HAVE RECEIVED MY FORM
SammyShine: Check this # Joyce you will find the form
SammyShine: Inbox (27) Acknowledge: Faxback Forms (Ticket# LTK526010073301X) DeleteSpamMove ToActions SlotNuts | oliver@mightyslots.com | Add to Contacts Friday, Aug 31 10:01 PM | Show Details | View source Acknowledge: Faxback Forms (Ticket# LTK526010073301X) Dear Customer, Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. ticket code is LTK526010073301X. ====== Your Inquiry ======
SammyShine: That one is it
Joyce: that is why we are asking you to send the Faxback form for us to process your withdrawal request
SammyShine: FAC BACK NOT AUTHORIZATION
SammyShine: fax
SammyShine: Where do I send it?
SammyShine: pklease give me ther e-mail address and I will play this game again
SammyShine: Just tell me - you are not going to pay me - be honest
Joyce: you may use this link to see the Faxback for http://slotnuts.com/forms/SlotNuts-Faxback.pdf
SammyShine: Zll over ther internet your company has the worst reputation for customer service - do you know why?
SammyShine: NONONO'Joysce I already have the form FILLED OUT where do I send it???? Support@slotnuts.com? Like before???
Joyce: you may send that at support@slotnuts.com
Joyce: Make sure that is FaxBack form
Joyce: it has the logo of slotnuts
SammyShine: ok I am going to copy this address and I will receive anotehr confirmstion LTR # and you guys can giggle as you watch me get pissed off aboout yor not paying me -0--Put yourself in my shoes Joyce - they are probably to big- How would you gfeel if you were being treated as I am?
SammyShine: IT IS THE FAC BACK FIORM THE ONE YOU JUST GAVE ME A LINMK TO LIKE YOU DID BEFORE
SammyShine: FAX
Joyce: also we haven't received a copy of your driver's licnsed
SammyShine: ofnow you are messing with ,me ]
SammyShine: I have copied chat with yourself saying you have received it. It's on yhe same page as my card!!
Joyce: That is a kind of form that you need to fill up all the information
SammyShine: we went down this road before
SammyShine: I wish I could say - go ahead and keep my moiney - but I WANT IT!! WOULDN'T YOU???????
I chatted with them again tonight - No Help - Said theyt are going to alert the Accounting Dept - Same old garbage.
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Just wanted to update you on my progress with this casino . THEY DO NOT PAY. They say that they are having a system upgrade- bwhat a bunch of bull. What upgrade takes months? I called one night and acted like I wanted to make a deposit. They were very willing to take my money. I asked "Why would you take my money if your systems is not able to pay out if I win?" That left them kind of speechless.
Anyway - The only way I could win with this casino was to reverse my deposit. At least I got my money back. I just want EVERYONE to know that these guys are crooks - don't play there!
DON'T PLAY AT SLOT NUTS THEY DO NOT PAY!!!!!! Boycott their other casinos also. PLEASE
Now they are declining my withdrawal but saying it is a computer proble - I should request my withdrawal again
This is the 5th time!
Please wait for a site operator to respond.
You are now chatting with 'Lester'
Lester: Hello. How may I assist you?
SammyShine: Hey There Lester - How are things going with my payout today?
SammyShine: SammyShine Slotnuts
Lester: Kindly stay on hold while I am checking your account.
SammyShine: Lester are you still there?
Lester: Thank you for your patience...
SammyShine: sure
Lester: Yes one moment please
Lester: Thank you for your patience...
Lester: Upon checking your account, the accounting department put your withdrawal on the top priority since this has been a long time due to the high volume of withdrawals that we have received and the upgrade for the cash out that we have made that causes the delay of the withdrawal.
SammyShine: what does that mean?
Lester: That your withdrawal request are still on process and waiting for the approval.
SammyShine: Why hasn't it been approved - It has been over 6 weeks?
SammyShine: No one is THAT busy - Lester
SammyShine: I think the most it would take to OK a withdrawl is One Week - wouldn't you agree?
Lester: I'm sorry but we are just relaying on the information that's the accounts department putting in your account.
SammyShine: I need to talk to your accounting department because it is being run very inefficently
SammyShine: Everyone lies to me....I think it is very terrible to be so mean to your customers
SammyShine: I will go now because nothing will be done - But I will contact the casino EVERYDAY until you pay me
I sent another request on Sept 14, 2012. It says I will be contacted in one day. I have not been contacted. I sent the e-mail to the manager jacl@slotnuts.com - that is what is posted on their website but when the e-mail bounces back it shows oliver@mightyslots.com.
I really hope you can assist me ASKGAMBLER.COM
SlotNuts | oliver@mightyslots.com | Add to Contacts
Friday, Sep 14 11:00 AM | Show Details | View source
Acknowledge: Withdrawal (Ticket# LTK526010333846X)
Dear Customer,
Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.
To help track your inquiry we have generated a reference number. Your ticket code is LTK526010333846X. Please use this code in any further communication.
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