Slot Madness Casino - withdrawal problem

RESOLVED
posted on August 26, 2013.

I played a few free chips with slot maddness casino and won 600.00. They told me I would probably be denied my withdrawal since I played these bonuses or free chips without making a deposit. Can anyone help me get my winnings? I feel like they're scamming innocent players.What can I do?

posted on August 27, 2013.

Dear Player

We will contact Slots Madness and will look into this matter ASAP

Regards

AceRevenue Team

posted on August 27, 2013.

Dear Player:

After checking your account we've noticed:

On 8/22/2013 12:37:00 AM you've redeemed Free Chip code CASINOCASH

On 8/22/2013 12:53:14 AM you've redeemed Free Chip code 50GOFREE

On 8/22/2013 1:02:35 AM you've redeemed Free Chip code FSBONUS25 and requested a cashout after playing with this Free chip

Unfortunately winnings have been voided. As per Casino rules "Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus." http:/­/ww­w.s­lot­mad­nes­s.c­om/­ter­ms-­con­dit­ions/

Therefore and since no real deposits were made after redeeming each free chip: cashout has been denied and winnings will be voided by Withdrawals Department

Regards

AceRevenue Team

posted on August 29, 2013.

If you have to make a deposit in order to recieve your quote "free chip" then how is it free. Sounds like another way for Slot Madness Casino to not payout. It's misleading and false advertising. The very day I submitted my complaint I recieved another e-mail giving me another free chip.....wow really!!! It's not like I won the lottery, 600.00 is chump change to your casino. I still feel cheated and mislead and by the looks of all the other complaints I'm not the only one. I will get the word out on the shitty way this casino misleads honest hard working customers. Thanks but I'll have to dao my online gambling with the one casino I know pays..."Atlantis Gold"!!

posted on September 1, 2013.

Dear Player

We will be getting back to you on Monday

Regards

AceRevenue Team

posted on September 1, 2013.

I'll be waiting to here from you regarding this situation. Thank you, netters89

posted on September 4, 2013.

Dear Player:

Once again; once you download the casino you accept having read and understood the rules. The rules are clear on the site:

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus." http:/­/ww­w.s­lot­mad­nes­s.c­om/­ter­ms-­con­dit­ions/

Therefore and since no real deposits were made after redeeming each free chip: cashout has been denied and winnings will be voided by Withdrawals Department

Regards

AceRevenue Team