Slot Madness Casino - They haven't payed me yet

RESOLVED
posted on December 2, 2012.

On November 3rd I did a deposi of $100 with the NORULES160 bounes. On November 5th I did 7 withdraw requests for a grand total of 16000.00 less 160.00.On November 9th they Approved 2340.00, and Approved! another 1250.00 on November 22nd. I Sent them an email, and also talk to several reps on the phone and online, and they keep telling me it on the way, yet I cant seam to get a tracking number. I have saved every online chat, and every email responce from them. As of today December 1st, I have not seen 1 red penny of my 16000.00 winnings None of the rest of my request have been approved.

posted on December 6, 2012.

Dear Player:

We will check your account with the Casino and will get back to you shortly

AceRevenue Team

posted on December 8, 2012.

Dear Player:

A Wire Transfer for $1250 has been processed on 12/3/2012 at 6:10:57 PM and you should be receiving it by the end of next week.

In regards to the $2340 payment casino is waiting for the processor to inform them what happened to this first payment. We will have information by Monday.

A third payment for $1250 has been approved on 12/4 and will be processed shortly.

AceRevenue Team

posted on December 9, 2012.

Ok TY, I will be looking a pot Mndaty on the $2340.00

posted on December 9, 2012.

OK ty I will Looking some responce on Monday

posted on December 9, 2012.

I still have not received the check for $2340, nor have I gotten a tracking number

posted on December 10, 2012.

Still no tracking number on both, I was told by C both were sent to processer on Dec 3. . I was told the st one was sent over on Nov 23. I quess I will never see any money before Xmas

posted on December 10, 2012.

This is what I was told on 11/22 I quess they dont know whats going on over there

------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-----

Sent: 11/22/2012 10:47:13 A.M. Eastern Standard Time

Subj: SLOT MADNESS CHAT

A site operator will be with you momentarily.

Hi! Thank you for using our LiveChat Service. This is 'Billy'. Please verify your Email and Phone Number so that I can assist you.

hipgrandpaw: any update yet on my cash out, its 2 weeks to the date

Billy: Thank you for the information provided. Kindly bare with me while I check your request.

Billy: Hello James!

hipgrandpaw: hi

Billy: I have good news for you this time.

hipgrandpaw: great

Billy: We paid $2340.00 to the processors yesterday.

hipgrandpaw: ok so whats next

Billy: Now we must wait for their payment confirmation and all of the corresponding details such tracking number.

Billy: This information could be generate at any time.

hipgrandpaw: how long does that take

hipgrandpaw: like 24 hrs

Billy: We cannot provide you with an estimated date of arrival yet, but since it was paid already it could be ready at any moment.

Billy: Feel free to contact us today later on or tomorrow morning to provide you with the update.

hipgrandpaw: what i am asking is, is that uslly faster, the waiting we just did

hipgrandpaw: one of these days I am going get you on hee, all I am going to have to do, is say hi Billy, it James

Billy: No, at this point, since it has been paid you won't need to wait a long time, I am sure yours will very soon be released.

hipgrandpaw: so I can see the others every 7 days from the 1st paid date

Billy: Yes you can, remember that a maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.

hipgrandpaw: ok check you later on today

Billy: Is there anything else I may assist you with ?

hipgrandpaw: not right now

So much for having money for mas. As far as geting wire transfre this week, I will beleve that one, when I see it

posted on December 10, 2012.

Dear Player:

Once again; a Wire Transfer for $1250 has been processed on 12/3/2012 at 6:10:57 PM and you should be receiving it by the end of next week.

In regards to the $2340 payment; the third party processor informed the casino that a check for that amount was processed on 12/3/2012 12:29:05 PM.

So you should be receiving the Wire Transfer by the end of this week and the check info should be available by Friday.

If you have any concern please contact us [email protected]

Thanks

AceRevenue Team

posted on December 10, 2012.

I have heard that before, i will just have to wait and see

posted on December 10, 2012.

Dear Player:

We will keep you updated

AceRevenue Team

posted on December 10, 2012.

Ok TY Please do, keep me updated. It seems like everytime I go to CS I get a diffrent story. i\I know it maybe asking alot, but could you please keep me updated on the rest of my withdraws?

posted on December 11, 2012.

No deposit yet

posted on December 12, 2012.

Dear Player:

To avoid any further inconvenience we request to stop contacting customer support. Issue has been escalated to Finance Department and they will be contacting you tomorrow.

Thanks

AceRevenue Team

posted on December 12, 2012.

ok waiting on them

posted on December 12, 2012.

Again, no wire, no tracking number, NOTHING. have this by the end of the week, I dont belive it. I thank I am being taken

posted on December 12, 2012.

So much for Finance Department contacting me by today. I have not heard one word from anyone. I am soon to have my 3rd payment on the way, yet I have nothing on the 1st 2. I cant beleve I am being made wait this long . Its getting close to being 2 months in waiting. Cant anyone keep their word. Or is all they know how to do, is make pepole wait. Again today, not wite, no tracking number. This is why I am getting upset.

posted on December 13, 2012.

I have not heard anythang from anyone today, and no wire, no check

posted on December 13, 2012.

Yet agaain today. no tracking number,no wire trtansfer, no checki, no email, NOT ONE THANK/ I WANT MY MONEY> I HAVE BEEN WAITING LONG ENOUGH

posted on December 14, 2012.

Here we go again. another day, with no response, no track number, and no wire transfer. I dont even know if my 3rd one has been sumitted to processer yet. I am trying to be nice, but this waiting is crazy.

posted on December 17, 2012.

Dear Player:

We've been informed that Finace Department is taking care of your payment issue.

AceRevenue Team

posted on December 19, 2012.

Dear Player:

$1250 Wire has been confirmed by the third party processor. You can track the payment with the Bank confirmation we've sent you via email

AceRevenue Team

posted on December 19, 2012.

Dear Player:

$1250 Wire has been confirmed by the third party processor. You can track the payment with the Bank confirmation we've sent you via email

AceRevenue Team

posted on December 20, 2012.

Got the wire, waiting on the 2340. I never recived email.

posted on December 22, 2012.

Dear Player:

Please contact any CS agent and request courier's tracking number for your payment. For security reasons we are unable to post it here.

AceRevenue Team

posted on December 25, 2012.

Dear Player

Please contact CS for the tracking number

AceRevenue

posted on December 25, 2012.

Dear Player:

Please contact any CS agent and request courier's tracking number for your $2340 payment. For security reasons we are unable to post it here.

AceRevenue Team

AskGamblers
posted on December 31, 2012.

hipgrandpaw, is this issue finally resolved?

AskGamblers
posted on January 4, 2013.

 Can we close this complaint?

AskGamblers
posted on January 15, 2013.

 Due to inactivity of the submitter, this complaint can be considered withdrawn and case solved!