Slot Madness Casino - Np150 bonus

UNRESOLVED
posted on February 11, 2014.

Joy ******­***­***­***­ 

user name: ricknjoy1


Re: NP150 bonus


I have been playing online at the Slot Madness Casino for several months. One reason I played at this casino was because of the no rules, no playthrough rules. After I had a few wins, they would no longer allow me to use the bonus coupon that I had been using but told me that I could play a coupon (NP150) unlimited times. No where on the page with the bonus was a statement that the rules were any different than the rules I had been using for several months.


I won $ 3115 dollars( fair and square) on a slot game called Triple Bonus at the Slot Madness Casino. Tonight (on the chat line), I inquired about when I would be receiving my winnings (1/11/14) of $3115 (minus the $75 bonus). I was told that I can only be paid ten times the deposit which was $51.00 (or $510, not $3115) . I was not aware of this rule.


My concern is WHY the remainder of my winnings was not deposited into my account.I


No one notified us... the cashier site advised us we would have to keep our withdrawal request to below $2500.00. I KNOW THAT IS THEIR RULE ON THIS BONUS BUT THEY COULD HAVE PUT THE BALANCE BACK IN MY ACCOUNT FOR FUTURE USE AS I CONTINUED TO SPEND MONEY TO WIN THIS AMOUNT.


Will you please ask if the balance can be put back into our account for future use .

The casino has paid us on all of our other wins.

We plan to continue using this casino.Joy ***********


From the Slot Madness Website:

2/1/2014 6:33:29 PM Promo Credit Withdrawal Approved! ($3,115.00)


 

posted on February 12, 2014.

Dear Player:

Last year your Player Class has been changed and you are no longer entitled to claim No Playthrough/No Maximum Cash-out bonuses. Since 11/21/2013 8:38:08 PM you have been playing and redeeming only bonus code NP150 which has following rules:

150% Match Bonus

Slots & Keno Only

No Playthrough

10X Max Cash-Out

Redeem: NP150

Deposit $30 or More

In regards to the coupon code NP150; after checking chat transcripts with the Casino we've noticed you were informed by one of the agents of the rules of this bonus:

Chat start time 16:29:48 11/20/2013

[16:29:48] info: A site operator will be with you momentarily.

[16:29:49] info: Hi! Thank you for using our LiveChat Service. This is 'Jessie'. Please verify your Email and Phone Number while you wait.

[16:30:00] ricknjoy1: (PHONE NUMBER AND EMAIL REMOVED FOR YOUR SECURITY)

[16:30:49] ricknjoy1: I am attempting to make a deposit of $50 and would like to request a bonus coupon. Will you please suggest a coupon code? Thank you!

[16:32:28] Jessie: Thanks for the information!

[16:32:29] Jessie: One moment please.

[16:33:03] Jessie: These are the deposit bonuses I can offer you at the moment:

....

[16:33:03] Jessie: 150% Bonus

[16:33:03] Jessie: Slots & Keno Only

[16:33:03] Jessie: No Playthrough

[16:33:03] Jessie: 10X Max Cash-Out

[16:33:03] Jessie: Redeem: NP150

[16:33:03] Jessie: Deposit $30 or More

....

[16:33:05] Jessie: Is there anything else I can assist you with?

[16:33:55] ricknjoy1: Thank you so much!

[16:34:35] Jessie: You're very welcome!!

[16:34:39] Jessie: Have a wonderful day. If you need further assistance, please do not hesitate on contacting us at your best convenience

[16:36:29] ricknjoy1: Do you no longer have the no play through bonuses?

[16:36:37] Jessie: No.

This Bonus has a limited cash-out and is Non Cashable; therefore and as per casino rules; bonus amount and excess winnings (above the 10X max) are removed upon withdrawal approval. http:/­/ww­w.s­lot­mad­nes­s.c­om/­ter­ms-­con­dit­ions/

Regards

AceRevenue Team

posted on February 12, 2014.

We would like to see the money won above the ten times limit be reinvested into our balance,

I know the pay out was only ten times the deposit now and I read the letter . However, I truly did not know this until yesterday. Otherwise, I would not have kept playing once I had reached 10x.

The fair way to handle this situation would be to add the remaining balance back to our account with the knowledge we can only cash out ten times our original deposit of $50.00 each time we win.

We enjoy the games at Slot Madness

The winnings need to be paid in a shorter length of time - it is taking about 6 weeks to receive our earnings..

Customer service has been prompt but I think .I should have been notified sooner that my winnings were reduced. We were not really notified... Joy checked to see why it was taking so long to get our winnings.

No play thru bonus need to be written on the deposit page - especially players like us that play on this site almost daily.

Thank you Richard and Joy Wiliiams

username: ricknjoy1

email: [email protected]

Phone: 386 847 4531