Slot Madness Casino - My case "escalated" 4 times, still no payment after 2 months

RESOLVED
Colleen Gauthun United States
posted on November 16, 2016.

I received an email on 10/5/16 stating my withdrawal request submitted 9/20/16 had been approved for payment in the amount of $955. Since that time I have contacted the casino on numerous occasions asking for updates on where my payment was. On four different occasions, I was told my case was escalated and re-escalated and that I should be able to expect my payment by the following week. I now believe that to be a term the employees use to blow me off or at least shut me up for the moment. I have respectfully requested the direct contact information of someone who could help me resolve this but am only give the general mailbox address "[email protected],­com". The last email I sent to that address was returned to me, please see attached.

posted on November 21, 2016.

Hi Colleen--

I'm very sorry for the delays and frustration you've experienced with this.

I've reviewed your account and I do see that your payment was already sent off and I would imagine it's reflected in your account by now.

Can you please confirm that you've received this?

All the best,

Tawni

Colleen Gauthun United States
posted on November 21, 2016.

Hi Tawni,
I just checked my account and it is not there yet. It is, however, Sunday so I will check my account again in the morning and update you.

Colleen Gauthun United States
posted on November 21, 2016.

,
My cashout was received this morning, thank you. Also, thank you to AskGamblers for providing the service! It is much appreciated!

~ Colleen

AskGamblers
posted on November 22, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.