Slot Jungle Casino has granted me withdrawals for over a month

RESOLVED
posted on April 17, 2013.

First of all let me begin by stating the fact that I have emails to back up all of my statements below.

I have been playing this site for over a year, not sure exactly how long. I have won a few minor jackpots and they have paid me in a timely manner.

However I won a $3000.00 jackpot. They congratulate you and say you can cash out a maximum of $3000. However that is not what they approve. They nickle and dime you so it will take a few months to cash out. Why, when they say you can take $3K? What is their logic? I have asked and not received a response.

I have been trying to cash out since 3/15, approved on 3/21, however I have not received a dime???? When I asked why they advised that they are experiencing delays in wire transfers and I will receive it in the next few days. I still have not received any money.

In the meantime, since they only give me a small amount each time, not the maximum of $3000, I have several more withdrawals lined up and ready to go, but I have not received any of those.

At the same time they sent me an email stating, "Due to a management decision, your account has been temporarily excluded from using bonus coupons. You are still entitled to any comp points you earn while playing, in order to receive them you will have to contact an account manager. Please continue to play and you will be notified when the exclusion changes by an account manager". What is that about? Unless I play my winnings I cannot benefit from their standard program? I found this completely insulting.

The real fact is that if they would have paid me in a timely manner, like my smaller pots, I would have kept on playing this site and I would not have filed this complaint. I love to play online, but after reading the other reviews it makes me feel like I may be making the wrong decision.

I am just so frustrated! I hope you can help me. Can you recommend a site that does not have these practices? If so I am willing to give it a shot.

Thank you for your time, I appreciate any help you can give me in this matter. I really don't know if I can do anything legally?

This is what they told me tonight. Always the brush off!!!!!

Please wait for a site operator to respond.

You are now chatting with 'Alan Wake'

Alan Wake: Welcome to Slots Jungle, this is Alan.

Alan Wake: May I have your Username and how may I assist you?

juliebratz: juliebratz

Alan Wake: hi

juliebratz: I need to know where my money is that you have granted me. My first withdrawal was confirmed on 3/21, and I have not received a dime. There are several afte that. First it was Wire Transfer difficulties and then check difficulties. Are you even planning on paying me or do I need to take further action?

Alan Wake: $1500 are pending now

Alan Wake: let me check approved ones

juliebratz: Your emails say you pay within 5 days. It has been almost a month since the first?

Alan Wake: checking

Alan Wake: hold on

Alan Wake: sorry to ask, have you received other ones ?

Alan Wake: from 4/3/2013 7:15:19 AM ?

Alan Wake: and 4/9/2013 8:43:35 AM ?

Alan Wake: and a check from 3/28/2013 6:29:15 AM ?

juliebratz: Nothing

Alan Wake: we're contacting relevant department, please check later

----- Forwarded Message ----

From: SlotsJungle Finance Department

To: Julie Bodden

Sent: Thu, March 21, 2013 4:14:35 AM

Subject: Your wire transfer withdrawal as been approved

Dear juliebratz,

Let me be the first to congratulate you on your winnings!

I’m happy to report that your withdrawal request has been authorized and $1,000.00 has been sent to the bank, information you provided on the faxback form you sent in.

Please allow up to 5 business days for the money to be received into your bank account.

For more information about casino withdrawals, please feel free to contact us at: [email protected]

Please wait for a site operator to respond.

You are now chatting with 'Alan Wake'

Alan Wake: Welcome to Slots Jungle, this is Alan.

Alan Wake: May I have your Username and how may I assist you?

juliebratz: juliebratz

Alan Wake: hi

juliebratz: I need to know where my money is that you have granted me. My first withdrawal was confirmed on 3/21, and I have not received a dime. There are several afte that. First it was Wire Transfer difficulties and then check difficulties. Are you even planning on paying me or do I need to take further action?

Alan Wake: $1500 are pending now

Alan Wake: let me check approved ones

juliebratz: Your emails say you pay within 5 days. It has been almost a month since the first?

Alan Wake: checking

Alan Wake: hold on

Alan Wake: sorry to ask, have you received other ones ?

Alan Wake: from 4/3/2013 7:15:19 AM ?

Alan Wake: and 4/9/2013 8:43:35 AM ?

Alan Wake: and a check from 3/28/2013 6:29:15 AM ?

juliebratz: Nothing

Alan Wake: we're contacting relevant department, please check later

Have a pleasant day.

Sincerely,

----- Forwarded Message ----

From: SlotsJungle Finance Department

To: Julie Bodden

Sent: Thu, March 21, 2013 4:14:35 AM

Subject: Your wire transfer withdrawal as been approved

Dear juliebratz,

Let me be the first to congratulate you on your winnings!

I’m happy to report that your withdrawal request has been authorized and $1,000.00 has been sent to the bank, information you provided on the faxback form you sent in.

Please allow up to 5 business days for the money to be received into your bank account.

For more information about casino withdrawals, please feel free to contact us at: [email protected]

Have a pleasant day.

Sincerely,

Accounting Department

SlotsJungle Casino

----- Forwarded Message ----

From: SlotsJungle Finance Department

To: Julie Bodden

Sent: Thu, March 28, 2013 3:29:18 AM

Subject: Your wire transfer withdrawal as been approved

Dear juliebratz,

Let me be the first to congratulate you on your winnings!

I’m happy to report that your withdrawal request has been authorized and $500.00 has been sent to the bank, information you provided on the faxback form you sent in.

Please allow up to 5 business days for the money to be received into your bank account.

For more information about casino withdrawals, please feel free to contact us at: [email protected]

Have a pleasant day.

Sincerely,

Accounting Department

SlotsJungle Casino

----- Forwarded Message ----

From: SlotsJungle Finance Department

To: Julie Bodden

Sent: Wed, April 3, 2013 4:15:22 AM

Subject: Your wire transfer withdrawal as been approved

Dear juliebratz,

Let me be the first to congratulate you on your winnings!

I’m happy to report that your withdrawal request has been authorized and $500.00 has been sent to the bank, information you provided on the faxback form you sent in.

Please allow up to 5 business days for the money to be received into your bank account.

For more information about casino withdrawals, please feel free to contact us at: [email protected]

Have a pleasant day.

Sincerely,

Accounting Department

SlotsJungle Casino

----- Forwarded Message ----

From: SlotsJungle Finance Department

To: Julie Bodden

Sent: Wed, April 3, 2013 4:15:22 AM

Subject: Your wire transfer withdrawal as been approved

Dear juliebratz,

Let me be the first to congratulate you on your winnings!

I’m happy to report that your withdrawal request has been authorized and $500.00 has been sent to the bank, information you provided on the faxback form you sent in.

Please allow up to 5 business days for the money to be received into your bank account.

For more information about casino withdrawals, please feel free to contact us at: [email protected]

Have a pleasant day.

Sincerely,

Accounting Department

SlotsJungle Casino

----- Forwarded Message ----

From: Julie Bodden

To: [email protected]

Cc: [email protected]

Sent: Tue, April 9, 2013 9:16:05 PM

Subject: Re: juliebratz

Hi Johnny,

I still have not received my original withdrawal, which goes back to 3/21, and the other withdrawals I have made. Do you intend to ever send me my money. You are happy to take a deposit, but hesitate to pay out. I am wondering if you will ever pay?

From: "[email protected]"

To: Julie Bodden

Sent: Thu, April 4, 2013 9:46:11 AM

Subject: RE: juliebratz

Dear Julie,


Thank you for your email.


I'm afraid we have been experiencing a delay in wire transfers, but the issue has been resolved.


I believe you should receive your funds within the next few days.


Kind Regards

Johnny Wilson

Finance Department




From: Julie Bodden [mailt­o:[email protected]]

Sent: Wednesday, April 03, 2013 11:55 PM

To: SlotsJungle Finance Department

Cc: [email protected]

Subject: juliebratz


I have not received this withdrawal. It has been 9 business days since you advised me it was sent. Please note your email below. Can you please advise the status.

Thank you,

Julie



From: SlotsJungle Finance Department

To: Julie Bodden

Sent: Thu, March 21, 2013 4:14:35 AM

Subject: Your wire transfer withdrawal as been approved

Dear juliebratz,

Let me be the first to congratulate you on your winnings!

I’m happy to report that your withdrawal request has been authorized and $1,000.00 has been sent to the bank, information you provided on the faxback form you sent in.

Please allow up to 5 business days for the money to be received into your bank account.

For more information about casino withdrawals, please feel free to contact us at: [email protected]

Have a pleasant day.

Sincerely,

Accounting Department

SlotsJungle Casino

----- Forwarded Message ----

From: Julie Bodden

To: [email protected]

Cc: [email protected]

Sent: Tue, April 2, 2013 8:31:09 PM

Subject: Slots Jungle Legal Policy

Hi Johnny,

Is this due to the fact that I won a large jackpot. It seems that way to me. You did not have any complaints when I was spending money, but when I win you cut me off and pay me out in bits and pieces. Your policy says I can withdraw up to $3K, but you send me some here and some there and cut me off. It appears to me that you want me to spend my winnings. I am now beginning to question your policy. I need an explanation from you asap as to why you did not pay me in one lump sum, as it is your policy and stated on the withdrawal page and why you are cutting me off.

Best regards,

Julie Bodden

From: "[email protected]"

To: [email protected]

Sent: Tue, April 2, 2013 3:17:35 AM

Subject:




Dear Julie,,


Due to a management decision, your account has been temporarily excluded from using bonus coupons.

You are still entitled to any comp points you earn while playing, in order to receive them you will have to contact an account manager.

Please continue to play and you will be notified when the exclusion changes by an account manager.


Kind Regards


Johnny Wilson

Finance Department

Urgent Your wire transfer withdrawal as been approved

From:

Julie Bodden

View Contact

To: SlotsJungle Finance Department

Cc: [email protected]

I have not received this withdrawal. It has been 9 business days since you advised me it was sent. Please note your email below. Can you please advise the status.

Thank you,

Julie

From: SlotsJungle Finance Department

To: Julie Bodden

Sent: Thu, March 21, 2013 4:14:35 AM

Subject: Your wire transfer withdrawal as been approved

Dear juliebratz,

Let me be the first to congratulate you on your winnings!

I’m happy to report that your withdrawal request has been authorized and $1,000.00 has been sent to the bank, information you provided on the faxback form you sent in.

Please allow up to 5 business days for the money to be received into your bank account.

For more information about casino withdrawals, please feel free to contact us at: [email protected]

Have a pleasant day.

Sincerely,

Accounting Department

SlotsJungle Casino

I hope the attached emails is what you need. If not, please let me know if you need additional information.

Thank you,

Julie

posted on May 6, 2013.

hi,

According to the casino, you were temporarily excluded from coupons following a recent withdrawal. However, you are now available to the bonuses you can find in the message center.

In addition, the casino terms and conditions do state that you can take up to $3,000 based on player class.

regards,

rick

posted on May 7, 2013.

My withdrawals finally began coming through on 4/15. I'm not sure why it took so long? They say you will get the money within 5 business days. I was granted the withdrawal on 3/21. I'm just glad that the withdrawals are coming through and it looks like I am going to get paid in full. Thank you for your assistance with this. I really appreciate your attention.

Sincerely,

Julie

posted on June 5, 2013.

Hello,

Please post to confirm that the issue is closed or ask the site that since the last post says she got her withdrawals and has a thank you to just close it as successful.

thanks

posted on June 5, 2013.

This issue has been resolved. Thank you!

AskGamblers
posted on June 5, 2013.

 Complaint solved!