SIN CITY CASINO DON'T PAY PLAYERS

UNRESOLVED
posted on October 28, 2013.

Last month, I signed up at Sin City Casino and took on their welcome bonus. I lost my first 2 deposit of 500. On my third deposit of 500, I won and made a withdrawal of 12000. I contacted support and made sure everything is correct and in order and that I followed the rules and finished the wagering requirements. Support let me know everything is in order and I just have to sent in my documentation. After sending in my documentation, support said everything is in order and I will receive my payments.


After receiving my first installment of 5000, i was told that i have to wait another month for the next installment.


After waiting for one month, i received no updates so I contacted support.


Support told me that payment will be processed asap.


After waiting for one day. I received an email from support saying that I will not receive my payment because they don't like my play pattern.


I will let you know about my play pattern right now. I picked a slot, keep spinning and spinning reached amount of almost 30,000 and kept playing thought I could win more. Then lost alot back and back to 12000. Nothing else. Keep playing the same bet size didn't do anything abnormal. I don't understand what they mean by play pattern.


Hope you can help me with it.

posted on November 1, 2013.

Dear Mr Russo,

please accept my apologies for such a late reply.

Player in question Mei-Mei Duong SCCR67998464 has undergone our standard procedure after the withdrawal request and the withdrawal amount has approved. The amount of $5,000.00 has been already payed out to Miss Duong, when our audit/fraud department has received additional info in connection with existing fraud ring. We had high suspicion of fraudulent activity of player in question and after thorough investigation decided to stop paying out and close the account. So, all in all player has remained at the moment of account closure in gain of $3,500. We did not storno that amount, but sticking to the company policy we do not wish this kind of players in the casino.

I hope I have put some light on this case.

Let me know shall you need any more additional info, I would be glad to assist.

Best regards,

Fraud Manager SinCity Casino

posted on November 1, 2013.

Hi there,

I am not in part of any fraud ring. I think you have mistaken me with other players. I don't knwo anyone who has play at your casino. Can you please do it more detailed checks. I am pretty sure this is a confusion/error.

Why did u say i ""gain"3500"? I gambled my own money. I played fairly according to your rules.

If someone deposit 1000 and won 500000 and you pay them 1100 and say they gained 100 and they should be happy? I am not gaining anything! I payed 1500 for my entertainment and possiblity to win, although I lose most of the time.

posted on November 5, 2013.

A "material change" would mean one of the following:


1. Paying the customer. At the first stage when we considered player and her game activities to be legit and according to the terms and conditions/rules the withdrawals were being payed out, she received $5,000.00. Once we have obtained additional info about this player and connected her to the fraud ring, the paying stopped. I believe you understand that we will not be paying out further to this or any player we consider fraudulent.


2. Giving me an explanation of what she did which makes you believe that she is a member of a fraud ring. We have been investigating playing patterns of the players and the player in question and have found a clear pattern of bonus abuse. The identical pattern was shared with several other casino players within the similar timeframe, including but not limited to betting and game selection. I believe that you understand that revealing details of the fraud ring patterns openly on the forums is of no interest to our company due to high possibility of the abuse of this info by the same fraudulent players.

If I could be of any further help please do not hesitate to contact me.

Best regards,

Fraud Manager SinCity Casino

posted on November 6, 2013.

I am not part of any fraud ring as u mentioned.

can you please DOUBLE CHECK, i think you have made a mistake.

I don't know what you mean by game selection and strategy.

I just played slots with the same betsize throughout.

Don't know how else you want me to play.

posted on November 16, 2013.

No response from Sin City Casino.

AskGamblers
posted on May 22, 2014.

This complaint is reopened upon Casino's request.