Complaint #31 Silver Oak Casino

You can Play, But they Won't PAY!

By pb111

12 years ago

Message on forum

I've play at Silver Oak For a long time.

The assigned a VIP Manager to me, who uses the name Willy Pearce.

He said if I use the CREW200 Coupon I can a bonus on my next deposit.

06/06/2012 I Deposited $50.00 and Received $150.00.

I played Keno and Slots according to the rules.

I satisfied the "Play Through" Amount that was gradually declining as I was gradually winning.

Finally I checked my "Account History," and it showed

$3,407.24 Available for Withdrawal.

and a lot of bonus points.

When I applied a Withdrawal from the Cashier, I was told that the $3,407.24 was not real money, becuase I won at several other Table Games, not just Keno and Slots.

Well the System took out $3,407.24 from my players account and left me 1 penny as a balance.

Well, I feel that I should be compensated for the $3,407.24 or for the money I won playing Keno and Slots Only.

6/16/2012 1:51:21 PM Promo Credit Withdrawal Approved! ($3,407.24)

6/16/2012 1:51:21 PM Promo Credit Withdrawal Requested ($3,407.24)

I've played online for many many years.

I'm a 60 year old Law Enforcement Officer.

This is just unfair and truely immoral almost fraudulent.

I felt I was lead on by the VIP Manager all the way. Just to get my money.

I have bet and lost a lot of money with this casino and now, they turn their backs on

me when I get a chance for a little return.

If you could do anything for me, I would be very grateful. I have read many of the Posts from the Forum and it seems you people have REAL arbitration power.

I sincerely Thank You in advance.

Paul < surname removed >

Disputed Casino Silver Oak Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

13 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

pb111

13 years ago

Dear AskGambler Community and Supervisor

The VipManager at Silver Oak whos initials are W.P. has swiftly and honestly did resolve my complaint.

Everyone must be certain to read the "small print," before they make a commitment to play. This is were I located the issued.

Finally, I am okay with the results.

Please disregard this complaint at this time.

P B

Silver Oak Casino

• Representative

13 years ago

Dear pb111

We will check into this with Silver Oak Casino

Best Regards

AceRevenue Team

pb111

13 years ago

Can I use a Bonus For Black Jack

One Guy says Yes - Another Guys Says No !

How can you WIN with that type of operation ?

Then I get this from a VIP MANAGER.

CREW125 (All games)

125% Match

40x for BJ and Video Poker

No Max Cash Out

Includes a free CREWPON Chip at the end of the month.

VIPGIVEAWAYTABLE (All games)

180% Match

40x for All games including BJ and Video Poker

No Max Cash Out

I played Black Jack and the Manager on Duty said to me, well read his message.

Subject: When you were offline (via LivePerson)

Dear Paul E Bornemann,

This is Alex with Silver Oak Casino. The details of that bonus are:

180% BONUS

All Allowed Games except Blackjack

40x Playthrough

No Max Cash-Out

Redeem: VIPGIVEAWAYTABLE

Deposit $100 or More

(Redeem Unlimited Times)

In case there's anything else feel free to contact us back

Sincerely,

Alex

Silver Oak Casino

US/CA Toll Free: 888-402-2063

www.silveroakcasino.com

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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