Complaint #41 Silver Oak Casino

Would not Pay, Reset Account

By gamblershane

11 years ago

Message on forum

I opened an account with a Slot Bonus on my initial deposit

I played the playthrough and then started playing other games (blackjack, roulette, scratch off, etc).

I made another deposit with the slot bonus and did the play through again.

I won a small jackpot

I requested a withdrawal of $1050

It was approved partially

I made another deposit and played the playthrough on slots

I then played blackjack and roulette and won

I made another withdrawal request of $1100

I played some more slots, etc

I followed up and they requested documentation which I provided

After a few days I followed up again

Here's part of the chat conversation:

Laura: you were playing roulette with your 400$ deposit

Laura: with which you won 1001

Laura: those were denied on 8/8

Laura: and you kept playing roulette with it

Laura: and some other games

Laura: but unfortunately that increased your roulette game percentage too much

Laura: that in why we will have to reset your account

I said this was not right yet they reset my account anyway.

I had 3 withdrawals of around $1000 and $1200 in my account, after which it was reset to $750

Another fun part of the chat:

Me: After the playthrough doesn't the money become my money?

Laura: it becomes withdrawable

Laura: but you are always under the same conditions

Me: So if I would have withdrew it

Me: Then redeposited it

Me: I could then play other games

Laura: correct

Disputed Casino Silver Oak Casino

Reason Declined payment

Amount $750

Discussion

AskGamblers

• Support Team

13 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

gamblershane

13 years ago

Yes, I see that resetting the account is in line with their rights as explained on the website. But you can hopefully see where I'm coming from here too. To go from $4K to $750 was quite disturbing.

In the end they credited my account to $750 with which I can use to play any games, originally I thought this was less than my deposit but it turns out one of my deposits was never actually deposited, so it was about $200 higher than my initial deposit.

Word to the wise, the bonuses are not all their cracked up to be.

You can close my complain now.

AskGamblers

• Support Team

13 years ago

Seems that everything is nicely explained here! Can we close this complaint or there's anything else to be added?

Silver Oak Casino

• Representative

13 years ago

Dear Player:

As explained by the casino; rules clearly mention that playing NON ALLOWED GAMES with a bonus is forbidden: http://www.silveroakcasino.com/terms-conditions/

"The terms at the web site determine:.. Wagering on Roulette, Craps, Baccarat, Pai Gow Poker, War and Sic Bo is not allowed with any promotional bonus or No Deposit Bonus (unless specifically stated otherwise)...."

AceRevenue Team

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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Banking information for withdrawal

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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