Complaint #3 Silver Oak Casino

Silver Oak no Pay WARNING

By gindul

12 years ago

Message on forum

Please wait for one of our Centurion VIP Hosts to join you. Chat Information

You are now speaking with Amanda.

centurion2219: hi again Amanda

Amanda: Hi again =)

Amanda: I will get Nick for you

centurion2219: ok

Amanda: Werent you asking for a withdrawal?

centurion2219: what?

Amanda: I thought that you mentioned you were waiting on a payout

centurion2219: 7 days ago

Amanda: I am afraid that I have some bad news for you.

centurion2219: what?

Amanda: I spoke with your VIP manager and the account was closed because we cannot accept players from Indonesia.

Amanda: They can pay you

Amanda: cant*

Amanda: They cannot pay you the winnings

centurion2219: Ok, I joint with invited by Manager

centurion2219: can My account created by live person

centurion2219: and my doc has been approved by your accounting department

Amanda: Yes I am afraid our VIP dept made a mistake sending you the invitation

centurion2219: and my withdraw has been approved too

Amanda: It will be denied

Amanda: and removed

centurion2219: ok I will be post all chat session on forum

centurion2219: Your management is rogue

centurion2219: Its not my mistake

Amanda: I am truly sorry you feel that way and I wish, honestly that I could help. But it was a mistake on their part and they are sorry. But the problem is that we cannot pay your region or accept payments from that region either

centurion2219: u must resposiblelity

centurion2219: what you doing

Amanda: I do not understand, Im sorry

centurion2219: ok

Amanda: Can you explain please?

centurion2219: Your manager should be closed my account if no possible payout since I joining by ur invitation

Amanda: Yes the account was already closed today

centurion2219: thats funny

Amanda: They are not able to send the money to you

centurion2219: u cant payout my withdrawal?

centurion2219: all no my mistake

Amanda: Not to Indonesia

Amanda: No

Amanda: They cannot

Amanda: Due to legal restrictions

centurion2219: why invited me?

centurion2219: and created account for me?

centurion2219: and permitted I play?

Amanda: Because they believed they would be able to pay you and receive deposits from you. But withdrawals said no, that it isnt possible

Amanda: It is not that we do not want you here

Amanda: Its that we cannot pay or receive money

Amanda: and you got some free play out of it at least

centurion2219: and approved my doc and withdraw?

centurion2219: its cleared in my doc where Im came from?

Amanda: yes it was a major mistake, I admit. But there is nothing that can be done about it. Our processors cannot pay to that region

Amanda: It isn't like you made a deposit thank goodness

centurion2219: one again not my mistake

Amanda: No not yours and if there was a way to fix it, it would be done but it just isn't possible

Amanda: Its not within our capability to send it there

centurion2219: ok what ever you says

Amanda: Is there anything else I can do for you?

centurion2219: no ty

I request withdraw $1500 and approved after I send all doc needed. But finally they reject my payout and closed my account. Very2 bad casino reputation.

WARNING TO ALL, DON'T JOINT THIS CASINO,BIG BULL****

Disputed Casino Silver Oak Casino

Reason Bonus not given

Discussion

Silver Oak Casino

• Representative

15 years ago

Hello :)

I think we've said all we can on the matter, really. We all feel bad about the situation, but as I've stated, there isn't anything else that can be done in the matter, to our regret.

Kind Regards,

Shawn

gindul

15 years ago

Ok,no problem.This Casino at the other forum on the black list casino.One again to attention for All.DON'T PLAY AT THIS CASINO (NOT PAID)!!!!!!!!

Silver Oak Casino

• Representative

15 years ago

Hello,

My name is Shawn and I am the CS manager here at Silver Oak Casino.

Thank you for letting us know of the complaint and allowing us to respond.

This was an unfortunate incident. Basically what happened was that we sent a mass email to past players, this player should not have received this promotion since we cannot accept deposits from Indonesia nor send withdrawals there, we are simply not set up for it, neither legally or by banking. It could be that the player was marked as a different country for some reason.

The player never deposited, he came and played this promotion that was sent by email (free chip), but unfortunately we cannot keep the account open nor send any withdrawals because by our T&C we do not accept players from that country. We apologized by phone and chat to the player several times, and we of course understand the frustration he must be feeling, but I'm afraid there is nothing more we can do. We of course honor our promotions and this was definitely a mistake on out part and we do accept some blame and would like to once again apologize to the player.

Kind Regards,

Shawn

CS Manager

Silver Oak Casino

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500