Silver Oak no Pay WARNING

Posted: 31st August 2010, 12:36 AM by gindul

Please wait for one of our Centurion VIP Hosts to join you. Chat Information
You are now speaking with Amanda.
centurion2219: hi again Amanda
Amanda: Hi again =)
Amanda: I will get Nick for you
centurion2219: ok
Amanda: Werent you asking for a withdrawal?
centurion2219: what?
Amanda: I thought that you mentioned you were waiting on a payout
centurion2219: 7 days ago
Amanda: I am afraid that I have some bad news for you.
centurion2219: what?
Amanda: I spoke with your VIP manager and the account was closed because we cannot accept players from Indonesia.
Amanda: They can pay you
Amanda: cant*
Amanda: They cannot pay you the winnings
centurion2219: Ok, I joint with invited by Manager
centurion2219: can My account created by live person
centurion2219: and my doc has been approved by your accounting department
Amanda: Yes I am afraid our VIP dept made a mistake sending you the invitation
centurion2219: and my withdraw has been approved too
Amanda: It will be denied
Amanda: and removed
centurion2219: ok I will be post all chat session on forum
centurion2219: Your management is rogue
centurion2219: Its not my mistake
Amanda: I am truly sorry you feel that way and I wish, honestly that I could help. But it was a mistake on their part and they are sorry. But the problem is that we cannot pay your region or accept payments from that region either
centurion2219: u must resposiblelity
centurion2219: what you doing
Amanda: I do not understand, Im sorry
centurion2219: ok
Amanda: Can you explain please?
centurion2219: Your manager should be closed my account if no possible payout since I joining by ur invitation
Amanda: Yes the account was already closed today
centurion2219: thats funny
Amanda: They are not able to send the money to you
centurion2219: u cant payout my withdrawal?
centurion2219: all no my mistake
Amanda: Not to Indonesia
Amanda: No
Amanda: They cannot
Amanda: Due to legal restrictions
centurion2219: why invited me?
centurion2219: and created account for me?
centurion2219: and permitted I play?
Amanda: Because they believed they would be able to pay you and receive deposits from you. But withdrawals said no, that it isnt possible
Amanda: It is not that we do not want you here
Amanda: Its that we cannot pay or receive money
Amanda: and you got some free play out of it at least
centurion2219: and approved my doc and withdraw?
centurion2219: its cleared in my doc where Im came from?
Amanda: yes it was a major mistake, I admit. But there is nothing that can be done about it. Our processors cannot pay to that region
Amanda: It isn't like you made a deposit thank goodness
centurion2219: one again not my mistake
Amanda: No not yours and if there was a way to fix it, it would be done but it just isn't possible
Amanda: Its not within our capability to send it there
centurion2219: ok what ever you says
Amanda: Is there anything else I can do for you?
centurion2219: no ty

I request withdraw $1500 and approved after I send all doc needed. But finally they reject my payout and closed my account. Very2 bad casino reputation.

WARNING TO ALL, DON'T JOINT THIS CASINO,BIG BULL****

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Silver Oak Casino

Re: 3rd September 2010, 9:26 AM

Hello,

My name is Shawn and I am the CS manager here at Silver Oak Casino.

Thank you for letting us know of the complaint and allowing us to respond.

This was an unfortunate incident. Basically what happened was that we sent a mass email to past players, this player should not have received this promotion since we cannot accept deposits from Indonesia nor send withdrawals there, we are simply not set up for it, neither legally or by banking. It could be that the player was marked as a different country for some reason.

The player never deposited, he came and played this promotion that was sent by email (free chip), but unfortunately we cannot keep the account open nor send any withdrawals because by our T&C we do not accept players from that country. We apologized by phone and chat to the player several times, and we of course understand the frustration he must be feeling, but I'm afraid there is nothing more we can do. We of course honor our promotions and this was definitely a mistake on out part and we do accept some blame and would like to once again apologize to the player.

Kind Regards,

Shawn
CS Manager
Silver Oak Casino

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gindul

Re: 5th September 2010, 10:05 AM

Ok,no problem.This Casino at the other forum on the black list casino.One again to attention for All.DON'T PLAY AT THIS CASINO (NOT PAID)!!!!!!!!

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Silver Oak Casino

Re: 7th September 2010, 1:02 PM

Hello :)

I think we've said all we can on the matter, really. We all feel bad about the situation, but as I've stated, there isn't anything else that can be done in the matter, to our regret.

Kind Regards,

Shawn

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Leave your comment about this complaint

Lucky13 reviewed On 09/05/2010

Gindul,

This casino is Not Recommended on AskGamblers either. You can check it here:
http://www.askgamblers.com/online-casino-reviews/silver-oak-casino-review-r4032

gindul reviewed On 09/05/2010

Ok,no problem.This Casino at the other forum on the black list casino.One again to attention for All.DON'T PLAY AT THIS CASINO (NOT PAID)!!!!!!!!

scuter reviewed On 09/05/2010

Pretty fair stuff from Casino Oak. I was reading the chat thinking "ugh this is a real mess" until I got to the No Deposit part and - whilst I can see how the player would be devastated - I mean really...what's the casino supposed to do here? There's nothing they can do but apologise.

It's not like they accepted deposits only to 'discover' they couldn't process withdrawals. They have no possible motive as there is no possible way they can advantage from the incident. A mistake was made but no one profited from it, no one lost money either.

Player needs to chin up because he's going to face some WAY bigger disappointments than this in online gambling - from casinos who have clear intent to steal from him.

Also, I've always though Free Chips and No-Deposit bonuses were silly. And I have a right to say that, as all the freebie chasers tie up CS with [what I'm certain] are way less valid concerns than this [understandably] disappointed player.